Job summary
Employer heading
Applications Support Analyst
Band 5
*The pay scales advertised have been confirmed by NHS England, we are awaiting confirmation of when these will be reflected. The new scales can be found here: Pay scales for 2024/25 | NHS Employers
Job overview
Working closely with the Application Support Team, the post holder will support in the delivery of clinical application services to the Trust and beyond.
Day to day support will focus on operational and continues improvement demand of Electronic Patient Record systems but will also require support of administration, testing and projects of other clinical systems.
The postholder will undertake maintenance, testing and clinical system administration of the trust’s applications. They will support the Application Managers/Applications Specialists with application changes,
troubleshooting problems and challenges, the expansion and upgrading of applications, as well as supporting new systems in both Project stage and BAU.
The postholder will also be expected to support the Test Lead in the testing of applications, including new software releases and updates.
The post holder will be a point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. You will be an accessible, customer focused and knowledgeable point of contact. You will manage incidents and develop relevant skill and knowledge to progress change requests on the trusts incident management system for all applications we support
The postholder must understand the systems, offer potential solutions to problems, escalate when required and will support a team of skilled application specialists.
Main duties of the job
Applications Support Analyst - Band 5
Full-time, 37.5 hrs
The attached full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
Interview dates: 21st & 24th October
Working for our organisation
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.
Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital.
Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.
Detailed job description and main responsibilities
Please see the attached supporting document which contains more information about the role in the job description and person specification
Person specification
Education/ Qualifications
Essential criteria
- Educated to degree level or equivalent experience
- Operational knowledge of complex applications, such as Patient Administration and Clinical systems, preferably gained in a complex health care environment.
Desirable criteria
- ITIL Foundation qualification
- Oracle Millennium (formerly Cerner) Fundamentals
Previous experience
Essential criteria
- Experience of managing and resolving requests and incidents using an incident management system.
- Experience in the usage, support, maintenance, and administration of Clinical applications with the focus of Electronic Patient Record systems eg. Oracle Millenium, Emis Web & e-RS
Desirable criteria
- Experience of testing new software releases and updates
- Experience of supporting the delivery of applications from project into live support and also application upgrades
Skills/ Knowledge/ Ability
Essential criteria
- Able to prioritise workloads and resource them in response to changing demands and requirements.
- Able to effectively troubleshoot incidents and understand when to escalate when required
- Strong communication skills and the ability to work as part of a large multi-disciplinary team and communicate with staff and colleagues at all levels, particularly when supporting applications users/staff
- Evidence of continuous personal development
- Good understanding of the principles of both the data protection act & cyber security
Desirable criteria
- Experience of delivering training to individuals or large groups of staff
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Luke Nash
- Job title
- Deputy Head of Applications
- Email address
- [email protected]
- Telephone number
- 02084013752
If you have problems applying, contact
- Address
-
07553088512
- Telephone
- 07553088512
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