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Job overview

• To reduce ambulance fleet VOR by proactively inspecting vehicles, repairing defects (including roadside) and carrying out safety inspections, roadside, onsite or at stations.
• Provide excellent customer service to front line crews and managers by resolving vehicle related issues whenever possible and reporting performance. Provide training and information to Operational colleagues at a local level.
• Develop a system of working in the area covered to support Operational Managers as an effective useful resource to improve vehicle maintenance and VOR. Make decisions and plan actions using own initiative to influence daily and longer term VOR levels with in the area covered. Meet or exceed the agreed SLA and KPI’s that are laid out below to ensure effective performance.
• Represent Fleet at stations within the area championing initiatives to improve performance and designing improved Fleet support programs.
• Use of a tablet device to record all work carried out at scene in real time to update Fleet management system.

Main duties of the job

• Manage a modern well equipped mobile workshop, being responsible for all equipment and stock held on the vehicle. Control £5k of stock by accounting for items, allocating to work, reordering and adjusting to changing needs or to facilitate performance
  improvements.
• Use advanced knowledge of electronic diagnostic equipment to determine the cause or
  causes of malfunctions in vehicles, components and systems.
• Carry out a dynamic risk assessment whilst attending vehicles both roadside and at a static location.
• Examine, inspect and rectify ambulance vehicles and equipment faults, including functional testing and meeting the KPI of rectifying 80% of first line faults onsite. Decide how to
  prioritise work directing more serious faults to base workshops and arranging recovery as appropriate or manage contractor’s onsite to effect repairs.
• Provide comprehensive area support to stations within the area that do not have a main workshop on site, develop an effective working pattern and system to ensure maximum support but flex pattern to meet the changing priorities of work demands. Plan own work
  and prioritise work to reduce VOR.
• Use mobile workshop tools and equipment to manufacture or repair component parts, to effect repairs where this will lessen downtime or cost and negate the need to recover vehicles or call out part suppliers.

Working for our organisation

Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and  is centred upon three missions focused on:

• Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
• Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
• Our London – using our unique pan-London position to contribute to improving the health of the capital.

To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.