Job summary
Employer heading
Fleet Night Mobile Technician - Croydon
NHS AfC: Band 5
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job overview
- To reduce ambulance fleet VOR by proactively inspecting vehicles, repairing defects (including roadside) and carrying out safety inspections, roadside, onsite or at stations.
- Provide excellent customer service to front line crews and managers by resolving vehicle related issues whenever possible and reporting performance. Provide training and information to Operational colleagues at a local level.
- Develop a system of working in the area covered to support Operational Managers as an effective useful resource to improve vehicle maintenance and VOR. Make decisions and plan actions using own initiative to influence daily and longer term VOR levels with in the area covered. Meet or exceed the agreed SLA and KPI’s that are laid out below to ensure effective performance.
- Represent Fleet at stations within the area championing initiatives to improve performance and designing improved Fleet support programs.
- Use of a tablet device to record all work carried out at scene in real time to update Fleet management system.
Main duties of the job
- Manage a modern well equipped mobile workshop, being responsible for all equipment and stock held on the vehicle. Control £5k of stock by accounting for items, allocating to work, reordering and adjusting to changing needs or to facilitate performance
improvements. - Use advanced knowledge of electronic diagnostic equipment to determine the cause or
causes of malfunctions in vehicles, components and systems. - Carry out a dynamic risk assessment whilst attending vehicles both roadside and at a static location.
- Examine, inspect and rectify ambulance vehicles and equipment faults, including functional testing and meeting the KPI of rectifying 80% of first line faults onsite. Decide how to
prioritise work directing more serious faults to base workshops and arranging recovery as appropriate or manage contractor’s onsite to effect repairs. - Provide comprehensive area support to stations within the area that do not have a main workshop on site, develop an effective working pattern and system to ensure maximum support but flex pattern to meet the changing priorities of work demands. Plan own work
and prioritise work to reduce VOR. - Use mobile workshop tools and equipment to manufacture or repair component parts, to effect repairs where this will lessen downtime or cost and negate the need to recover vehicles or call out part suppliers.
Working for our organisation
Our vision is to deliver outstanding emergency and urgent care whenever and wherever needed for everyone in London, 24/7, 365 days a year. Our strategy 2023-2028 outlines how we plan to achieve this, and is centred upon three missions focused on:
- Our care – delivering outstanding emergency and urgent care whenever and wherever needed.
- Our organisation – being an increasingly inclusive, well-led and highly skilled organisation people are proud to work for.
- Our London – using our unique pan-London position to contribute to improving the health of the capital.
To achieve these three missions we have set ourselves 50 commitments to deliver over the next five years. In developing these ambitious commitments, we have engaged extensively both inside our organisation, with our partners and with our patients, and we have analysed population trends and horizon scanned the future.
Detailed job description and main responsibilities
For further details of the job description and main responsibilities, please see attached job description.
Person specification
Qualifications, Accreditations, Education
Essential criteria
- Hold a current driving licence, valid in the UK, covering vehicles of category C1 with no more than 3 points. Your licence will then be assessed based on the conviction codes to decide if acceptable
- Have served a recognised apprenticeship in Motor Vehicle Maintenance and Repair. Specialist knowledge across a wide range of practices and procedures in relation to vehicle chassis and vehicle body manufacturers (including engines, brakes, suspension, electrics, blue lights, sirens, eberspacher heaters, communications and control units). Professional knowledge acquired through HNC level plus specialist knowledge or equivalent.
Experience
Essential criteria
- Extensive experience in the repair and maintenance of petrol and diesel vehicles, with the ability to work unsupervised on a diverse and specialised fleet
- To have comprehensive knowledge of vehicle electrical systems, including modern vehicle electronic management, and of computer-based workshop diagnostic equipment e.g.Tech 1, Tech 2 and Star Diagnostic
Documents to download
Further details / informal visits contact
- Name
- Anne Fulcher
- Job title
- Fleet Governance and Performance Manager
- Email address
- [email protected]
- Telephone number
- 07979 001652
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