Job summary
- Main area
- Team Secretary/Administrator NHS Talking Therapies Barking and Dagenham
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Hybrid working potentially 1 evening until 8pm)
- Job ref
- 395-BD090-24
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- Church Elm Lane Health Centre
- Town
- Dagenham
- Salary
- £22,816 - £24,336 plus HCAS per annum
- Salary period
- Yearly
- Closing
- 15/07/2024 08:00
Employer heading
![NELFT NHS Foundation Trust logo](https://static.trac.jobs/employer-logos/48.png)
Team Secretary/Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
This is an exciting opportunity to be part of a multi-professional workforce that will significantly increase access to treatment for people with depression, anxiety and other common mental health conditions within a Primary Care setting.
Talking Therapies Barking & Dagenham IAPT is looking for applicants who have enthusiasm for working in a primary care setting, who are adaptable, enjoy variety, can work independently and under pressure as well as understanding the importance of team working.
This role is to work as a member of the administration team and help and assist in the smooth running of the administration function of Talking Therapies Barking & Dagenham. Experience in working within a primary care setting or working in the mental health or related field is essential for this role. Applicants will be expected to work within the service’s business hours (8am – 8pm), therefore the role will be required to work 1 evening.
Main duties of the job
You would be expected to develop skills where appropriate to meet the developing needs of the team. Additionally, you will need to maintain good working relationships with all members of the team, other teams and departments within the trust, social services and outside bodies.
The main responsibilities of the post:
- To take telephone referrals, enter data on Trust and Service specific databases and spread sheet, arrange appointments and make up client file in accordance with policy
- Taking telephone enquires and messages, ensuring accuracy, confidential and prompt attention of same
- The photocopying and distribution of documents
- The preparation of correspondence and reports utilising word processing and computing skills, to include audio and copy typing
- To undertake reception duties (in two locations in Dagenham) shared within the administration team and deal with enquires promptly and courteously as required
- General and complex secretarial/clerical tasks, including taking of minutes when required
- Keep up to date with knowledge and skills in line with STEPS system
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436 per annum pro rata).
Certificates of Sponsorship
Although we are a registered sponsor organisation, we are unable to offer sponsorship for all job roles.
Detailed job description and main responsibilities
Please see the attached job description and person specification for further details on this vacancy.
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
Person specification
Qualifications
Essential criteria
- NVQ level 2 or equivalent standard of literacy and numeracy
Experience
Essential criteria
- Processing referrals and/or recording data on computerised database systems
Desirable criteria
- Experience of working in IAPT or a fast paced administrative office environment
- Experience of working in the NHS
Knowledge
Essential criteria
- To be familiar with a wide range of IT systems & Microsoft Office
- To have awareness and understanding of patient confidentiality
Skills
Essential criteria
- Excellent communication/interpersonal skills
- The ability to prepare relevant correspondence and reports
Desirable criteria
- Ability to work under pressure
Documents to download
Further details / informal visits contact
- Name
- Clara Kemp
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 03003001554
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