Job summary
- Main area
- Administration
- Grade
- 3
- Contract
- Permanent
- Hours
- Part time - 25 hours per week
- Job ref
- 824-NORTH-8486-A
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Edgware Community Hospital
- Town
- Edgware
- Salary
- £27,129 - £28,649 PA inc HCAS (pro rata)
- Salary period
- Yearly
- Closing
- 02/08/2024 23:59
Employer heading
Communication Support Worker
3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
Stroke Communication Support Worker (Barnet Stroke Support service, CLCH NHS Trust), part-time permanent role working 25 hours per week.
We are seeking a motivated, caring and dynamic Stroke Communication Support worker with experience in stroke to apply for this exciting opportunity to work within Barnet Stroke Support Service based in the community of Barnet and Edgware Community Hospital and Finchley Memorial Hospital. The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions.
The Stroke Communication Support Worker will work closely with acute Stroke services in North Central London hospitals, the Early Stroke Discharge Team in the Community and other Barnet Social and Health Care support services. The Stroke Communication Support Worker is responsible for delivering the Barnet Stroke Support Service for stroke survivors and their families/carers, ensuring that they get the right support at the right time from the services available in Barnet. An opportunity to work directly with people having communication difficulties following stroke. They will work with Speech and Language Therapy and other Allied Health Professionals and social care services to maximise clients their recovery, communication skills, rebuilding confidence, regain their control and improve their quality of life after stroke.
Main duties of the job
By assessing the needs of each stroke survivor and their family you will aim to reduce the risk of further strokes by supporting people to make lifestyle changes based on their identified risk factors, along with helping them to set personal goals and work towards them. You will provide information, advice and support to stroke survivors and their families and carers residing in Barnet. Participate and organise events to promote stroke awareness and support services. They will provide guidance one to one with patients and in communication groups or stroke cafes set up for longer term support. This role will require you to recruit, train, and manage a team of volunteers that will support the service. These volunteers are to support essential administration; help with prevention activities and other service promotion events.
We offer Regular clinical and managerial supervision, guidance and training for personal and professional development in a friendly and supportive environment. This includes a program of In-service training and other training and development opportunities.
Working for our organisation
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
• To be responsible for triaging and accepting suitable referrals to the Communication Support Service
• To carry out an assessment and objective measures of needs and in collaboration with the stroke survivor and/or carer, develop an individual communication recovery plan to address needs and meet desired outcomes. Including the ability to prescribe and order a designated range of equipment and instruct on using these.
• To work collaboratively with the Speech and Language Therapist and other health and social care professionals for the benefit of the client
• To provide support in hospital, on return home and other settings as appropriate, offering a person centered, goal oriented, continuity of care and casework-based support service.
• To support stroke survivors and carers by offering a range of solutions including coordination and system navigation of health and social care; personalized information; representation and advocacy; emotional and practical advice and support; help to self- manage and goal setting.
• To refer on to other services where appropriate ensuring information about local services, referral options and sources of support is relevant, appropriate, and up to date. It is important that there are good links, joint integrated working with referrers and with those agencies to whom referrals can be made in the wider community, health and social care and beyond (including GPs, the private and voluntary sector, local housing providers, district and borough councils as appropriate).
• Respond to signs of acute emotional distress (for example, depression, abuse, suicide, and relationship problems) and refer to other agencies, where appropriate. To observe the client’s environment and report situations that may be detrimental to the patient’s health to the appropriate professional.
• To recruit, train and manage a team of volunteers, identifying regular opportunities for their involvement in the core delivery of the service and ensuring their involvement is recorded appropriately.
• To hold regular 1-1 support and team meetings for all volunteers
• To be responsible for the day-to-day co-ordination of the services including:
• 1 to 1 support either personally or via volunteers
• Providing blocks of communication groups to address communication needs.
• Organizing and monitoring community involvement programs for service users to engage with local activities (such as the stroke café)
• Within commissioning agreements, initiate and run support groups for stroke survivors and carers forming part of their longer-term support.
• To keep accurate and up to date confidential records and reports and to provide routine monitoring information as required.
• To be willing to travel during your duties in the Barnet community and possibly PAN London
• To develop opportunities for peer support and community activity beyond the commissioned service, maintaining excellent working relationships with other voluntary sector and local organizations
• To be willing to travel during your duties.
Please refer to the attached Job Description and Person Specification for full list of main responsibilities
Person specification
Education/Qualification
Essential criteria
- GCSE grade A-C or equivalent in English and Maths
- Willingness to undertake further training as appropriate
- Higher Professional Diploma in Health and Wellbeing (QCF – Level 2/NVQ 3) or a recognised equivalent course
Desirable criteria
- ECDL certificate
- Registration with the national regulatory body (when it becomes available).
Experience
Essential criteria
- Experience of working in a health or social care, and community setting
- Experience of disabilities (cognitive and physical), elderly and frail populations, in particular working with people directly affected by stroke and their carers
- Experience of working as part of a team
- Administrative skills, including record keeping, writing reports and able to interpret and present data in a variety of formats.
Desirable criteria
- Experience of recruiting, training and supporting volunteers
- Experience with the NHS patient information database (Rio, CIS)
Skills and Knowledge
Essential criteria
- Knowledge of NHS
- Knowledge and understanding of the speech and language therapy service and how it works in collaboration with the service. Understanding the issues faced by people directly affected by stroke, in specific relation to communication problems.
- Knowledge of Health and Safety, risk management as it applies to organising group activities and community work (falls prevention and in Activities of Daily Living).
- Knowledge of multi-agency services available and processes for referral
- Knowledge of the effects of stroke, the ageing process and needs of vulnerable adults in relation to their health and well-being
- Ability to demonstrate an understanding of the impact of communication difficulties
- Excellent communication skills and ability to build effective relationships with a range of clients, professionals and other agencies (Oral, written communication and presentation skills, effective interpersonal, influencing and negotiating skills ).
- Ability to advocate for stroke survivors, their families and carers with health and social care professionals
- Self management skills. Ability to work without direct supervision and demonstrate initiative, managing time effectively (for workload/casload).
- Ability to analyse, interpret and record data in a clear, and succinct manner, and problem solving skills (completing needs assessments and objective measures)
- To be able to promote the work of the team across the trust
- Car owner/driver, to travel to undertake local case management and service delivery, further afield as required for meetings, training and conferences.
Desirable criteria
- Knowledge of local health needs strategies
Key Attributes
Essential criteria
- Ability to work in a team and to supervise the work of others
- Ability to work under pressure, prioritise effectively and manage competing demands.
- Adaptable and flexible. Ability to cope with uncertainty and change .
- Proactive and innovative, a warm and caring attitude
- Flexible about work location –The post holder may be required to work across other CLCH sites in Barnet as required.
- Appropriate level of physical fitness to perform the job (as outlined in the job description) with or without adaptations
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Marcin Kwiatkowski
- Job title
- Specialist Physiotherapist
- Email address
- [email protected]
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