Job summary
- Main area
- Oncology
- Grade
- Apprenticeships: Apprenticeship
- Contract
- Apprenticeship: 22 months (22 months fixed term contract)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 393-NMUH-2089
- Employer
- 393 Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- Edmonton, London
- Salary
- £23,615 salary per annum inclusive of HCA's (apprentice)
- Salary period
- Yearly
- Closing
- 29/01/2025 23:59
Employer heading
Apprentice Patient Pathway Assistant / Notepuller
Apprenticeships: Apprenticeship
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
Retrieval, tracking, preparation and delivery of case notes to point of care ensuring records are fit for purpose, using the Trust’s Patient Administration System.
Validation of Onsite case notes.
Maintain Case note Libraries (space utilisation).
Adherence to Trust’s Service level agreement for Case note compliance.
Adherence to GDPR, Information Governance, Data Protection and confidentiality.
We are seeking to appoint an organised and enthusiastic candidate to the role of Patient Pathway Assistant & Note puller ( Apprentice) within Oncology Admin Staff to give a high level of focused customer service to the department.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
For this role you will undertake a 22-month development programme in Business Administration within Oncology Admin Staff, through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Advanced Apprenticeship Level 3.
Main duties of the job
- Operate Careflow (the Trust’s Patient Administration System (PAS) and any other computerised system introduced to the department, ensuring a high standard of data quality & integrity.
- Ensure that Careflow is updated with the current location of patient case notes at all times in accordance with Trust procedures and protocols.
- Use Careflow (and other Trust systems) daily to locate case notes, print patient lists and patient labels in a timely manner to ensure that patient casenotes are available and updated before an attendance.
- Follow departmental processes for the management of missing case notes, creation of temporary records, emergency retrieval of records and sending of records to other providers and Trust locations.
- Pull all patient case notes types from the libraries, departments and wards within the hospital and request off site case notes making them available for planned attendances, emergency admissions, clinical audits and general requests.
- Undertake the transport and delivery of case notes around the hospital using appropriate equipment as required.
- Create new patient case notes, including the necessary documentation.
Working for our organisation
North Mid is part of North Central London integrated care system – consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS’s, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.
We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George’s University Grenada, and for nursing and midwifery students from Middlesex and City Universities.
Take a tour of our hospital here
Detailed job description and main responsibilities
This position is on a fixed term contract with the opportunity to become permanent once the qualification is successfully completed and achieved.
Ensure all records in a poor state of repair are restored or re-foldered and volumes are created as appropriate.
Adhere to departmental processes for the management of missing case notes, creation of temporary case notes, and the emergency retrieval case notes from offsite storage.
Deal promptly and efficiently with enquiries from patients, carers, staff, GP’s and other Trusts. Escalating enquiry issues as appropriate. Undertake all work in accordance with the Trust and the Health Records department policies and procedures and all statutory requirements to ensure the provision of an accurate and consistent service
Carry out other duties within the range of the eHealth Records Department function as may be required from time to time to ensure the smooth running of the department. Remove from the Medical Records Library, process, pack and despatch archived health records to outside contractors, including those of deceased patients, to facilitate the effective use of the Trust’s onsite storage space. Respond to all enquiries telephone/visitors in a positive and helpful manner giving advice where necessary and provide information and solutions to telephone enquiries relating to scanned documentation and paper documentation.
Person specification
essential
Essential criteria
- Willingness to learn and committed to studies in order to achieve qualifications.
essential
Essential criteria
- Able to work as part of a wider team
desirable
Desirable criteria
- Experience of working with bereaved relatives
essential
Essential criteria
- Ability to develop effective working relationships across the organization.
essential
Essential criteria
- Maintain a professional approach
essential
Essential criteria
- Ability to manage own workload effectively
essential
Essential criteria
- Methodical and highly organised
essential
Essential criteria
- Demonstrate understanding re the importance of patient confidentiality and data protection
desirable
Desirable criteria
- SAGE and Thyme training or willing to undertake
essential
Essential criteria
- Smart and presentable
essential
Essential criteria
- Ability to communicate clearly, effectively and sensitively with others from a variety of backgrounds, both verbal, by telephone and written
Employer certification / accreditation badges
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Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Matt Jeffreys
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07379645047
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