Job summary
- Main area
- Ear, Nose and Throat
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-6353768
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Chase Farm Hospital
- Town
- Enfield
- Salary
- £29,460 - £31,909 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 09/07/2024 23:59
Employer heading
![NHS](https://static.trac.jobs/emptype/nhs.gif)
Band 4 Clinical Pathway Navigator - ENT
Band 4
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
We are looking for an experienced administrator with the ability to work as part of a team to join our Ear, Nose and Throat Department to oversee the patient pathway from referral to treatment, along with other admin duties. The Ear, Nose and Throat Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.
The role will be based at either our Royal Free site or Chase Farm site, this is subject to change and will require cross site covering.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
General admin and clerical duties including answering phones, dealing with patient/GP/ colleague enquiries. Managing generic email account, validating and managing patient pathways, monitoring Consultant annual leave and clinic cancellations and actioning your EPR message centre.
To be successful in this role:
- You will have excellent written and communication skills
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously
- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.
Refer to job description and person specification for more info
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Qualifications
Essential criteria
- Educated to GCSE standard or equivalent
Desirable criteria
- AMSPAR/NVQ in administration
Experience
Essential criteria
- Previous medical secretary experience and working knowledge of Medical Terminology
- Experience of dealing with the general public
- Experience of working in a busy environment
Desirable criteria
- Previous NHS experience
- Previous experience of Patient Administration systems
Skills
Essential criteria
- Clear concise verbal and written communication skills
- Good customer care skills
- Ability to organise and prioritise workload
- Working knowledge of IT applications, (e.g. e-mail, excel, power point)
- Excellent telephone manner
- Detailed knowledge of patient pathways
Personal Qualities & attribute
Essential criteria
- Patient Focussed
- Friendly and approachable
- Ability to cope well under pressure
- Flexible and adaptable
- Ability to work as part of a multidisciplinary team
- Ability to work on own initiative
- Well organised and methodical
- Ability to remain calm and objective and work well under pressure
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ladan Nasser
- Job title
- Clinical pathway manager
- Email address
- [email protected]
- Telephone number
- 07773587011
If you have problems applying, contact
- Address
-
Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
- Telephone
- 01629 702338
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