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Job summary

Main area
Ear, Nose and Throat
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-6353768
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Chase Farm Hospital
Town
Enfield
Salary
£29,460 - £31,909 per annum inclusive of HCAS
Salary period
Yearly
Closing
09/07/2024 23:59

Employer heading

NHS

Band 4 Clinical Pathway Navigator - ENT

Band 4

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

 


 

Job overview

We are looking for an experienced administrator with the ability to work as part of a team to join our Ear, Nose and Throat Department to oversee the patient pathway from referral to treatment, along with other admin duties. The  Ear, Nose and Throat Department is complex and busy, with the successful applicant being a key player in ensuring it runs smoothly and effectively. The role involves building effective working relationships with clinical staff, regular contact with patients and a keen attention to detail.

The role will be based at either our Royal Free site or Chase Farm site, this is subject to change  and will require cross site covering.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. 

Main duties of the job

General admin and clerical duties including answering phones, dealing with patient/GP/ colleague enquiries. Managing generic email account, validating and managing patient pathways, monitoring Consultant annual leave and clinic cancellations and actioning your EPR message centre.

To be successful in this role:

- You will have excellent written and communication skills
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously
- You will be expected to input data on the Cerner patient records system and/or database system and therefore excellent data entry skills are required.

Refer to job description and person specification for more info

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. 

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top 

For more information please follow link https://www.royalfreelondonjobs.co.uk/ 

Detailed job description and main responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. 

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Qualifications

Essential criteria
  • Educated to GCSE standard or equivalent
Desirable criteria
  • AMSPAR/NVQ in administration

Experience

Essential criteria
  • Previous medical secretary experience and working knowledge of Medical Terminology
  • Experience of dealing with the general public
  • Experience of working in a busy environment
Desirable criteria
  • Previous NHS experience
  • Previous experience of Patient Administration systems

Skills

Essential criteria
  • Clear concise verbal and written communication skills
  • Good customer care skills
  • Ability to organise and prioritise workload
  • Working knowledge of IT applications, (e.g. e-mail, excel, power point)
  • Excellent telephone manner
  • Detailed knowledge of patient pathways

Personal Qualities & attribute

Essential criteria
  • Patient Focussed
  • Friendly and approachable
  • Ability to cope well under pressure
  • Flexible and adaptable
  • Ability to work as part of a multidisciplinary team
  • Ability to work on own initiative
  • Well organised and methodical
  • Ability to remain calm and objective and work well under pressure

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Ladan Nasser
Job title
Clinical pathway manager
Email address
[email protected]
Telephone number
07773587011

If you have problems applying, contact

Address
Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
Telephone
01629 702338
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