Skip to main content

This site is independent of the NHS and the Department of Health.

Please wait, loading

Job summary

Main area
Ears, Nose and Throat and Audiology
Grade
NHS AfC: Band 5
Contract
Permanent
Hours
Full time - 37.5 hours per week (Within Monday to Friday - Onsite)
Job ref
391-RFL-6354244
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Chase Farm Hospital
Town
Enfield
Salary
£32,720 - £39,769 per annum pro rata inclusive of HCAS
Salary period
Yearly
Closing
23/07/2024 23:59

Employer heading

NHS

Band 5 ENT and Audiology Clinical Pathway Manager

NHS AfC: Band 5

Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community.  This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.

Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.

Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.

Click here to view our video Welcome to the Royal Free

Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values

 


 

Job overview

The Royal Free London NHS Foundation Trust

Band 5 Clinical Pathway Manager

The Ears, nose and throat and Audiology directorate is looking for an enthusiastic and reliable Clinical Pathway Manager.

Main duties of the job

The Ears, nose and throat and Audiology department is a busy and often challenging environment, we work together to deliver an excellent service at all times. 

The post holder will be part of a cross-Trust friendly team, which includes administrative staff, clinical staff, management, and operational staff.   

We are looking for a confident and enthusiastic individual to undertake this unique and exciting vacancy.  The main responsibilities for the post include leading the administrative and clerical teams, to be prepared to provide administrative and managerial support as requested. To work alongside Clinicians and Operational Team to maintain the smooth running of the whole service. To be prepared to actively participate in service improvement / development initiatives as required. We are looking for someone who works well under pressure and enjoys working with people. We are also looking for someone who has excellent communication and customer care skills, and has the ability to organise and prioritise their workload. It is essential that the post holder has IT skills and knowledge of the hospital EPR and Dictate IT systems would be desirable.

This post will look after staff based at Barnet Hospital and Chase Farm Hospital. The post holder would be expected to visit each site but the base site of this post could be flexible. 

Role will include cross cover for counterpart at the Royal Free.

Full time post 37.5 hours per week  - Monday to Friday onsite.

 

 

Working for our organisation

The Royal Free London NHS Foundation Trust is one of the largest and busiest in London with a well-established national and international reputation for clinical excellence and world class care.

Detailed job description and main responsibilities

 

The post holder will lead a team of Clinical Pathway Navigators and administrators and be responsible for the smooth running of the service by ensuring that coordinated and streamlined administrative processes revolve around the patient and their individual needs.

Person specification

Royal Free World Class Values

Essential criteria
  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential criteria
  • Diploma level qualification or equivalent experience.
  • English and Math at GCSE level or equivalent
  • Customer Services attendance certificate
  • Strong working knowledge and proficient in the use of Outlook package – Power point, Excel, Microsoft Word as well as Access, email, Teams, Internet.
  • C o u r s e s / further study attended to demonstrate evidence of personal development
Desirable criteria
  • RSA 2 or RSA 3 word processing/typing or equivalent experience.
  • Knowledge of medical terminology.
  • Courses / further study attended to demonstrate evidence of personal development.
  • Knowledge of Cerner

Experience

Essential criteria
  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of managing and prioritising own workload and working to deadlines
  • Experience of dealing with non-routine and complex problems
  • Experience of managing staff
Desirable criteria
  • Experience of drawing up staff rosters
  • Previous administrative and organisational

Employer certification / accreditation badges

Nursing TimesApprenticeships logoNo smoking policyPositive about disabled peopleDisability confident employerTimewise PartnerCare Quality Commission - Requires improvementEnei MemberArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Victoria Koo
Job title
Service Manager for ENT and Audiology
Email address
[email protected]
Telephone number
07773 583 755

If you have problems applying, contact

Address
Recruitment Support
Open Monday to Friday
08:30 am to 17:30pm
Telephone
01629 702338
Apply online nowAlert me to similar vacancies