Job summary
Employer heading
Band 4 Waiting List Coordinator - Admissions
Band 4
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Please do not re-apply for this role if you have previously applied within the last 6 months
Main duties of the job
This is an exciting time to be working at the Royal Free London NHS Foundation Trust one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
We are looking for Waiting List Coordinators to support the central admissions service at the Enfield Civic Centre.
** Please note currently these posts require some level of shift work for more details please contact the department **
RFL welcomes all applicants who meet the person specification of the job description, to apply for this vacancy.
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Please note this job role is full time Monday - Friday.
All applications that do not have full details, will be disregarded.
Previous applicants need not apply.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & Qualifications
Essential criteria
- Educated to GCSE level, NVQ level 4 or equivalent
- Good standard of written and spoken English
- Effective numerical skills
Desirable criteria
- AMSPAR medical knowledge
Experience
Essential criteria
- Substantial experience of dealing with the public
- Substantial experience in a customer service environment
- Experience of handling difficult or pressurised situations
- Understanding of the requirements regarding patient confidentiality
Desirable criteria
- Substantial experience in a similar role within an admissions office in the NHS
- In depth knowledge of NHS PAS or similar administration system
- Good understanding of wider NHS relationships between GPs and acute hospitals
- Understanding of best practice in customer service environments
Skills and aptitudes
Essential criteria
- Good working knowledge of IT applications (Word, Excel, E-Mail)
- Excellent customer service skills
- Strong communication skills (written and oral)
- Strong interpersonal and diplomacy skills
- Ability to deal with and manage conflict
- High level orgnaisational skills and ability to manage workload
- Analytical ability for the production and interpretation of reports
- Team worker
- An ability to support service development and improvement
Documents to download
Further details / informal visits contact
- Name
- Inga Aycicek
- Job title
- Team Leader - Admissions
- Email address
- [email protected]
- Telephone number
- 07931864247
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