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Job summary

Main area
Patient Access
Grade
Band 3
Contract
Fixed term: 6 months (Emergency Department, Treatment Centre, AEC)
Hours
Full time - 37.5 hours per week (Monday - Friday (7-3, 8-4, 9-5))
Job ref
289-CSS-1544
Employer
Chelsea and Westminster Hospital NHS Foundation Trust
Employer type
NHS
Site
Chelsea and Westminster Hospital
Town
Fulham
Salary
£27,948 - £29,468 per annum pro rata incl HCAS
Salary period
Yearly
Closing
05/08/2024 23:59

Employer heading

Chelsea and Westminster Hospital NHS Foundation Trust logo

Patient Administrator - Patient Access (ED & Wards)

Band 3

About our Trust

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.

We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.

Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.

Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster.  Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.

Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.

Job overview

Patient Administrator A&E  Department

We are searching for a high performing and enthusiastic individual to fill a Patient Administrator vacancy at the Chelsea site working in our busy A&E Department. If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be the role for you.

The post holder will provide a comprehensive patient focused administrative service, on a day-to-day basis to a multi-disciplinary team based in our A&E  Department . The successful candidate must be able to work both autonomously and as a member of the team and be able to undertake a wide range of administrative duties.

As a team player they will need to be able to demonstrate excellent listening and communication skills, be organised, adaptable and flexible, show empathy and concern for others.

 

Main duties of the job

The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative 
support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The post holder will be required to work in one of the following areas, providing cross cover where necessary:

  • AEC 
  • TC
  • ED

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.

Detailed job description and main responsibilities

Roles and responsibilities

  • Booking in face to face patients
  • Booking in London Ambulance Service
  • Booking follow up appointments
  • Scanning Documents
  • Answering phones
  • Communicating with the Clinical Team
  • Working as part of a larger team

Please refer to the job description for the full list of roles and responsibilities.

Person specification

Education and Qualifications

Essential criteria
  • GCSE English and Maths or equivalent

Experience

Essential criteria
  • Experience of working in an administrative capacity
  • Proven experience of dealing with complex telephone calls
  • Demonstrable experience of maintaining a professional attitude in a pressured environment
  • Experience in working as part of a team

Skills and knowledge

Essential criteria
  • Competent working knowledge of windows based computer systems
  • Excellent communication skills both written and verbal
  • Ability to prioritise and organise work load
  • Ability to use own initiative
  • To be able to work as part of a team
  • Knowledge of filing systems
  • Able to file accurately and pay attention to detail

Personal qualities

Essential criteria
  • Excellent interpersonal skills.
  • A cheerful and helpful manner when dealing with patients and other staff
  • Work well as part of a team
  • Show initiative and the ability to plan and deliver work to deadlines without close supervision.
  • Able to solve problems and work in a logical methodical manner
  • Able to calm difficult situations.
  • Smart and professional appearance

Employer certification / accreditation badges

Trust IDWe are a Living Wage EmployerCapital Nurse, LondonHealthy Workplace - Commitment 2018Veteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyCare quality commission - GoodDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Step into healthArmed Forces Covenant Bronze AwardArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Daniel Da Luz
Job title
Team Leader
Email address
[email protected]
Telephone number
0203 315 3676
Additional information

 

 

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