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Detailed job description and main responsibilities

Operational Management:

• Provide hands-on operational management to designated areas of the Division, ensuring the delivery of services in line with expected service standards. 
• Be accountable through the General Manager, Deputy General Manager and Service Manager for the monitoring and delivery of key scheduling productivity and performance targets. 
• Promote excellent customer service throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
• Manage and Assist the Service Manager in ensuring that theatres templates are up to date & correct sessions are on the Trust PAS system. Ensure any new consultants have their theatres templates built. 
• On behalf of the Service Manager, work closely with the operational and clinical teams to help improve the productivity of theatres, ensuring we utilise theatre sessions, make full use of digital systems and manger short notice cancellations. 
• Support the service manager with the investigation and co-ordination of complaints that are predominantly administrative/ medical related within the directorate working closely with medical staff and with the Patient Advisors. Ensure corrective action is taken in response to patient feedback 
• Be responsible for effective communication systems within areas of management responsibility including regular team and departmental briefing. 
• Facilitate partnership and integration between services across multiple sites e.g. in relation to aligning systems and processes, sharing best practice, improving data etc. 
• Ensure effective theatres utilisation and capacity planning, identifying where there are inefficiencies or a lack of capacity and taking steps to address where productivity and access fall below targets & ensuring the scheduling team are fully utilising the theatres sessions. 
• Play a key role in ensuring effective systems of capturing high quality data and that all datasets are submitted to a high level of accuracy in line with required timescales. Working on cleaning data for past TCI, patients booked on wrong encounters closing pathways correctly
• Identify service improvement or modernisation initiatives that will enhance the patient experience, improve the quality of care provided or enable improvements in performance; work with relevant staff and stakeholders in order to make recommendations in relation to the size and scope of the project. 
• Manage small service changes or assist in wider change programmes as required, ensuring there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning 
• Proactively take steps to ensure compliance with internal and external governance and best practice requirements 
• Identify and manage audits and service improvement projects in collaboration and with support of GMs, DGMs, SMs, Nursing and Medical teams. 
• Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service

Staff Management:

·      Support to manage health roster in absence of Team leaders & Junior Service Manager

·      Support Operational Admin Team Leader & admin team Support & delivering their objectives

·      Ensure close working relationships are maintained with the clinical professionals on all matter relating to patient care within the service

Financial Management:

·         Play an active role in identifying areas within the service where expenditure can be reduced and/or income generated (CIP)

 ·         Be involved under the Service Manager’s/ DGMs/GM instruction in the business planning process, producing capital and revenue business cases and proposals for service development.

 ·         Undertake detailed information analysis of specific projects/reports requiring high levels of analysis.

 ·         Contribute to the management of performance information, taking a lead for specific projects

PLEASE SEE JD/PS FOR FULL DUTIES OF POST