Job summary
Employer heading
Ward Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for a part-time administrator on Lily and Poppy Wards within the Meadow Court Rehabilitation Unit at Goodmayes Hospital.
You will work closely with clinicians, management and outside agencies to ensure that they have everything admin wise they need to provide the best possible care to our patients. We are looking for someone who is comfortable multitasking in a busy environment, someone who can communicate confidently, build strong working relationships with a variety of people, and who can prioritise their workload.
The post holder will be expected to support their team, department and organisation to achieve the Trust’s Values in their day to day work. These are the 5P’s:
- Putting people first
- Prioritising quality
- Being progressive, innovative and continually improve
- Being professional and honest
- Promoting what is possible – independence, opportunity and choice
The post holder will be required to provide a comprehensive and confidential secretarial and/or administrative support to the ward to ensure the smooth running of the area.
Main duties of the job
Key Responsibilities:
· To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
· Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
· Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
· Manage and maintain an efficient administrative system on behalf of others.
· Draft general correspondence on behalf of own service.
· Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
· Work without supervision and ensure urgent situations are addressed swiftly.
· Ensure workload is managed and prioritised appropriately.
· Responsible for the induction and orientation of Band 2 administrative staff and temporary staff.
· Provide guidance, advice and support to Band 2
· Establish and maintain electronic and manual filing systems.
· Arrange and take minutes or notes at meetings that are intended for internal review only.
·
Working for our organisation
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part time).
Detailed job description and main responsibilities
Full Job Description and Person Specification is attached.
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Person specification
DEMONSTRATION OF TRUST VALUES
Essential criteria
- Putting people first
- Prioritising quality
- Being progressive, innovative, and continually improve
- Being professional and honest
- Promoting what is possible, opportunity and choice
QUALIFICATIONS
Essential criteria
- NVQ Level 2 or equivalent standard of literacy and numeracy
- NVQ Administration / Customer Service Level 3 or equivalent level of proven experience
EXPERIENCE
Essential criteria
- Working in a busy office environment
- Experience of storing and maintaining records
Desirable criteria
- Experience of supervising others
- Working in an NHS environment
KNOWLEDGE
Essential criteria
- An awareness of NHS priorities
- Maintaining efficient administrative systems
- Maintaining confidentiality / data protection
- Understanding the needs of clients and dealing tactfully and sensitively with concerns
- Updating and maintaining database systems.
SKILLS
Essential criteria
- Basic awareness of IT and IT skills
- Establish and maintain good working relationships
- Excellent interpersonal skills in a customer focussed environment
- Team player
- Able to use own initiative and work without supervision
- Able to prioritise own workload
- Willing to learn new skills
OTHER
Essential criteria
- To be able to travel effectively throughout the Trust
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Sarah Akintunde
- Job title
- Modern Matron
- Email address
- [email protected]
- Additional information
N/A
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