Job summary
- Main area
- Outpatients
- Grade
- NHS AfC: Band 5
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 337-NP-8402AC
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- CROSS SITE
- Town
- HARROW
- Salary
- £34,521 - £41,956 Per Annum Inc HCAS
- Salary period
- Yearly
- Closing
- 06/12/2024 23:59
Employer heading
Rota & Team Co-Ordinator - Outpatients
NHS AfC: Band 5
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
- This post is based within the Outpatients Department, the post holder will be expected to work cross site, with three days at Ealing Hospital and two days at NWP. This would be fluid to meet the needs of the service.
- The post-holder shall provide comprehensive administrative support to the Service Manager, Staff Development Manager and Senior Team Co-Ordinator within the Outpatient Department to ensure service objectives are achieved efficiently and effectively.
- A key function of this role will include the co-ordination of administrator and supervisor staff rotas, managing administrator and supervisor leave requests and absences and maintaining staffing levels, to minimise the impact of absences on the department and the Trust at large.
- Assist the Service Manager, Staff Development Manager and Senior Team Co-ordinator in the overseeing of admin staff and investigation of complaints.
- Mentor the Band 4 Supervisors and develop them for more senior roles within the Trust.
- Act up for the Senior Team Co-Ordinator / Staff Development Manager in their absence especially regarding staff review issues – both formal and informal.
- Providing leadership and expertise with information systems and participating in the full range of management activities within the department. This role is pivotal in supporting the effective functioning of the department
Main duties of the job
- The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
- The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week.
- Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.
- To act within defined departmental standard operating procedures
- Have a flexible and responsive approach to the varying demands of the post.
- To work in an efficient, effective, and timely manner and be adaptable to change.
- To follow agreed protocols and policies seeking advice where appropriate.
- To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety policies.
- To demonstrate a positive attitude to the work of the Department and service users
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
- The post holder must maintain a high degree of confidentiality in all aspects of service delivery and patient information in accordance with Trust policies and procedures and compliance with the Data Protection Act.
- The post holder must have excellent Excel skills, accurate and fast data input and above average keyboard and word processing skills to complete the rota each week.
- Liaise and build mutually beneficial relationships with services, nursing teams and other stakeholders.
- To act within defined departmental standard operating procedures
- Have a flexible and responsive approach to the varying demands of the post.
- To work in an efficient, effective, and timely manner and be adaptable to change.
- To follow agreed protocols and policies seeking advice where appropriate.
- To contribute to the care, maintenance, security and tidiness of the Departmental equipment and office accommodation and work in a safe manner in accordance with local and Trust Health and Safety policies.
- To demonstrate a positive attitude to the work of the Department and service users.
- Undertake any other duties commensurate with the grade as agreed and delegated by the Service Manager, Staff Development Manager or Senior Team Co-ordinator.
- Work with the Service Manager, Staff Development Manager and Senior Team Co-Ordinator to carry out appraisals and help with the continuous professional development of junior staff.
- To support the Service Manager, Staff Development Manager and Senior Team Co-Ordinator in developing a responsive, patient focused service
- To facilitate improvements in quality of care using lessons learned from adverse incidents and patient complaints.
- To provide an effective, caring, high quality service within a pressurised environment
- To roster all staff within the team ensuring all services are adequately covered.
- To work with the management team to improve, develop and innovate admin processes.
- Training and Development
To view the full role responsibilities and duties please see the attached the Job Description and Person Specification.
Person specification
Qualifications
Essential criteria
- Educated to GCSE Level (or Equivalent) in English and Maths or to NVQ level 2 or equivalent experience
Desirable criteria
- • Qualification in medical terminology
- • Demonstrate commitment to Trust HEART values – Honesty, Equality, Accountability, Respect, and Teamwork.
- • Rota experience
- • Knowledge of DRS4
Knowledge and Skills
Essential criteria
- Excellent interpersonal skills Excellent IT skills Ability to work to agreed standards and procedures. Strong written English skills, including spelling and grammar. Microsoft Office – especially Excel and Word Knowledge of health and safety and Trust Policies
Experience
Essential criteria
- Experience of supervising teams of +/- 15-20 people. Data entry Rota Co-ordination Recruitment NHS HR Management
other
Essential criteria
- Enthusiastic and positive with a “can do” approach. Ability to work to deadlines. Punctual Team player with collegial working style Flexible, responsive approach to work. Demonstrate willingness to learn. Dedicated to equity and diversity. Willingness to work flexible hours to meet the needs of the service.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Heather Pansegrouw
- Job title
- Outpatients Service Manager
- Email address
- [email protected]
- Telephone number
- 0777606740024
- Additional information
Nazira Jaffer
Outpatients Staff Development Manager
07887550486
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