Job summary
- Main area
- Ophthalmology
- Grade
- Band 4
- Contract
- 12 months (Fixed Term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 391-RFL-6772748
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Free Hospital, Hampstead
- Town
- Hampstead
- Salary
- £31,944 - £34,937 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 26/11/2024 23:59
Employer heading
Band 4 Clinical Pathway Administrator- Ophthalmology
Band 4
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
Are you a bright, enthusiastic, experienced administrator with the ability to work as part of a team? If so, we would love to hear from you.
We are looking for a candidate to join our Ophthalmology Service based at Royal Free London NHS Foundation Trust for one year for career break cover.
To be successful in this role:
- You will have excellent written and communication skills
- You will have a good telephone manner
- You will have sound organisational skills
- You will be able to work both in a team environment and autonomously
- You will be expected to input data on the EPR patient records system and/or database system and therefore excellent data entry skills are required.
Visa sponsorship not supported for this post.
If we receive a large amount of applications, this vacancy may close prior to the advertised date, so early application is recommended.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Main duties of the job
We are looking for dynamic and resilient Clinical pathway administrator to support our service.
These are busy and a fast paced role within the Ophthalmology service. The incoming post holder will need to have good attention to detail, be patient focus and demonstrate the ability to work independently.
This is a Royal Free hospital based role.
The successful candidate will also be able demonstrate the Trust values, the responsibilities of the job description and person specification.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Understands and follows the administrative input required to support the patient’s standard clinical pathways from the time the patient is referred through to discharge.
Coordinates all administrative processes for each patient’s pathway to ensure it is managed smoothly and within agreed time frames.
Ensure all patient demographics and contact details are kept up to date on EPR.
Ensure all appointments are compliant with the Trust Access Policy and national targets. Where appointments are cancelled these should be rebooked within the appropriate time frame to maintain RTT targets and PTL improvements.
Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrate ability to meet the Trust Values
Education
Essential criteria
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable criteria
- Diploma level qualification or equivalent experience
- Courses / further study attended to demonstrate evidence of personal development
Experience
Essential criteria
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable criteria
- Experience of managing and prioritising own workload and working to deadlines
Skills & Aptitudes
Essential criteria
- Excellent written and verbal communication skills
- Excellent organisational skills with meticulous attention to detail
- Excellent customer care practice, being polite, sympathetic, patient and diplomatic
- Understanding patient confidentiality
- Knowledge of Cerner
Desirable criteria
- Awareness of National and Trust pathway targets (such as 18 week RTT target)
- Ability to confidently interact and share knowledge with staff at all levels
- Proof of continuous learning and development
- Ability to learn and assimilate information quickly
- Ability to use databases
Others
Essential criteria
- Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
- Ability to work without direct supervision
- Reliability – good time keeping
Desirable criteria
- Ability to work flexibly to accommodate peaks and troughs of activity
Personal Qualities
Essential criteria
- Ability to maintain excellent communication channels and good customer services
- Maintain a high level of professionalism in manner
- Ability to work under pressure and use own initiative to prioritise tasks
- Good interpersonal skills having a friendly and approachable manner
- Proactive, forward-thinking, quick problem solving attitude
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Leana Cedeno
- Job title
- Interim Assistant Operations Manager
- Email address
- [email protected]
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