Job summary
Employer heading
Band 5 Deputy Group Car Parking Manager
NHS AfC: Band 5
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Click on the logo below to see the video of the Royal Free London NHS Foundation Trust values
Job overview
The Royal Free London NHS Foundation Trust are recruiting a Deputy Group Car Parking Manager to work as part of the parking team for the Royal Free Group.
The parking team manage the car parks and all queries regarding parking on our sites from staff, visitors, contractors and the public. This includes the management of long- and short-term permits, parking payments, PCN appeals and complaints. We aim to provide timely responses and excellent customer service at all times, facilitating access to our sites for staff and service users.
The post holder will support the Group Car Parking Manager with the delivery of a high-quality car parking service across all sites including the Royal Free, Barnet, and Chase Farm Hospitals. They will be expected to visit all sites under the control of the parking service and provide management oversight for the Parking Team, checking their work is being carried out to a high standard and supporting with any issues or development needs.
We are seeking a team player with a passion for customer service, an eye for detail and who will uphold our values for the provision of a fair, equitable and transparent service. Strong written and verbal communication skills are essential.
Main duties of the job
As the key point of contact for the parking team, your role will be to oversee the administration of the service, monitoring responses, assisting the team in times of peak workload and dealing with escalation of more complex queries. You will also be required to travel across the sites, monitoring the safety and services provided by our team and contract partners and resolving issues as they arise.
You will deal with queries and process permit requests, parking exemptions and penalty charge notices; following processes to ensure appropriate and fair decision-making regarding parking access and charges. You will also carry out regular compliance checks to ensure the service is being provided appropriately and deal with any issues of non-conformance or payment issues.
You will need to be customer service focussed, communicating in a polite and friendly manner, and demonstrating tact and diplomacy when discussing the needs of the service user. You will interact with stakeholders using various forms of communication including face-to-face attendance at site inductions and drop-in sessions.
You will be working in a fast-paced service and will need to be able to prioritise tasks and manage the workload of yourself and your team accordingly.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits to next level training, we make it easier to take your career to the top.
For more information please follow link https://www.royalfreelondonjobs.co.uk/
Detailed job description and main responsibilities
Please see attached job description and person specification for more information about this role and working at Royal Free London NHS Foundation Trust.
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Degree
Desirable criteria
- Qualification in business administration
Experience
Essential criteria
- Demonstrable experience in a junior management / supervisory role
- Budget monitoring
- Creating reports & ability to present to groups and individuals
- Experience / understanding of Sickness & Absence and Performance & Conduct policies
- Experience working with contractors
- Implementing new ways of working and documenting standard operating procedures
Skills and aptitudes
Essential criteria
- Able to work under pressure and respond to emergencies
- Excellent written and verbal communication skills
- High level of organisational skills and ability to manage own workload with minimal management support
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Habibur Rakib
- Job title
- Business Support Officer
- Email address
- [email protected]
- Telephone number
- 07929789053
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