Job summary
- Main area
- Adminstration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 824-HERTS-6989919-A
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Harpenden Memorial Hospital
- Town
- Harpenden
- Salary
- £25,329 - £26,958 Per Annum, inclusive of HCAS
- Salary period
- Yearly
- Closing
- 14/04/2025 23:59
Employer heading
Administrator Officer
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!
Permanent Full Time role for Administrator Officer- B3 (Sponsorship is not available).
The post holder responsibilities of the team are to support clinical services to manage the daily demand of referrals and to effectively prioritise incoming referrals into urgent and non-urgent.
The POST HOLDER will be responsible for processing and registering new referrals, booking clinics, updating waiting lists and communicating appointment related information to patients, carers and health professionals. They aim to make effective use of resources, reduce duplication and ensure that referrals are effectively and safely managed through the system. They ensure any urgent needs highlighted to the appropriate clinical services.
Main duties of the job
Receive and manage calls from patients and professionals
Undertake and other administrative duty required
*We are unable to sponsor applicants for this purely administrative role.
Working for our organisation
Just as we care about our patients’ well-being, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme(only available for Band 5 and up)
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
**Please see attached Job Description and Person Specification for full roles and responsibilities.**
Person specification
Education/Qualifications
Essential criteria
- Good literacy and numeracy, general education
- NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience.
- European Computer Driving Licence (ECDL) or equivalent
Experience
Essential criteria
- Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment
- Experience of working with the public in a customer service role.
- Team working.
Desirable criteria
- Experience of working in a health care environment
Skills and Knowledge
Essential criteria
- Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook )
- Accurate copy typing
- Excellent verbal and written skills
- Evidence of excellent organisational skills
- Able to provide evidence of where you have demonstrated the Trust’s Values and Behaviours
- Able to demonstrate excellence in Customer Service
- Able to meet the required IT Skills for the post
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Carole Williams
- Job title
- Administrative Service Lead
- Email address
- [email protected]
- Telephone number
- 07747627431
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