Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent: Full time - Cross Site (STM NPH/CMH) - 9AM to 5PM
- Hours
- 37.5 hours per week (Full time - Cross Site (STM NPH/CMH) - 8AM to 4PM / 9AM to 5PM)
- Job ref
- 337-NP-8019SM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- St Mark's Hospital
- Town
- Harrow
- Salary
- £27,129 - £28,649 pa incl
- Salary period
- Yearly
- Closing
- 09/08/2024 23:59
Employer heading
Endoscopy Access Administrator
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
The post holder will be part of the Endoscopy Access Team and will be responsible for day to day co-ordination and compiling of waiting lists and adding of patients to these waiting lists.
Action referrals, place on wait list.
To provide comprehensive administrative support to the Endoscopy Department
The ability to work autonomously using your own initiative but adhering to operational procedures and established practices and referring to the supervisors when guidance is needed
To maintain a positive, proactive and professional approach to work at all times
To deal with telephone enquires in an empathetic and productive manner, taking appropriate action to ensure high patient satisfaction.
To work as part of team to deliver a first class service to patients and users of the Endoscopy service
Actively supporting and contributing to the requirements of the service
To utilise designated operational practices within the specific endoscopy reporting system and trust’s systems such as Cerner.
Main duties of the job
To communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication
Respond to enquiries and take appropriate action on behalf of the service , either by telephone, personal contact or correspondence, within agreed time limits
Liaise with all relevant departments involved in providing care and core services to ensure the smooth progression of the patients pathway
Provide excellent front of house service when covering Endoscopy receptions
Dealing sensitively with any complaints, problems or issues arising, highlighting and referring problems where necessary to the supervisors
Provide expert advice on aspects of the patient’s care within defined boundaries and limits
Establish and maintain electronic and manual filing systems
Cover other members of the Endoscopy admin team when required which may mean working on other sites
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification
Person specification
Education/ Qualifications
Essential criteria
- Educated with GCSE’s grade C or above or equivalent qualifications e.g. O Levels
Knowledge & Experience
Essential criteria
- Administrative experience in a hospital environment
- Experience of working to and implementing local policies and procedures
- Understanding of information governance and confidentiality
Desirable criteria
- Administrative experience in an Endoscopy department or a Bowel Cancer Screening Centre
Skills, Abilities and Attributes
Essential criteria
- Excellent professional and confident communication skills, both written and verbal with the ability to understand and relay complex information to people at all levels
- Ability to plan and manage own work schedule
- Self-starter with excellent time management skills and ability the ability to demonstrate initiative
HEART Values
Essential criteria
- Demonstrate commitment to Trust HEART values – Honesty, Equity, Accountability, Respect, and Teamwork.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Henndrix Benjamin
- Job title
- Endoscopy Team Leader
- Email address
- [email protected]
List jobs with London North West University Healthcare NHS Trust in Administrative Services or all sectors