Job summary
- Main area
- Administrative
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Cross site- NPH/ CMH/ EH)
- Job ref
- 337-NP-8377MM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park and Central Middlesex Hospitals
- Town
- Harrow
- Salary
- £34,521 - £41,956 Per annum Inclusive of High Cost Area Supplement
- Salary period
- Yearly
- Closing
- 18/11/2024 23:59
Employer heading
Office Manager
Band 5
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
The Physiotherapy and Occupational Therapy teams at London North-West University Healthcare NHS Trust are looking to recruit an enthusiastic Office Manager.
We are looking for an experienced person to work within our existing therapy team providing a high quality, comprehensive administration service, working in conjunction with Clinical Leads. You will lead a team of senior receptionists, so delegation and organisational skills are essential.
Previous experience in a similar role is essential, whilst area specific training will be provided. Excellent inter-personal skills are also essential as you will be required to liaise with therapists, reception staff, stasticians, patients / carers and GPs, as appropriate.
The successful applicant will need to:
- enjoy working in a team setting
- have excellent communication skills
- be flexible, adaptable and able to work with a wide range of people
- be hard working & conscientious
Main duties of the job
- The post-holder will provide a high quality, comprehensive administration, leading a team of senior receptionist staff.
- The post-holder will be expected to manage and prioritise their workload liaising closely with the Head of Service, clinical leads and other managerial staff to ensure that the service is adequately coordinated to effectively meet the needs of the Service and the Trust.
- To liaise with key stakeholders within the Trust and external organisation such as GPs, social services, patients/carers/relatives etc.
- Responding to complaints and medico-legal requests and actioning them as appropriate.
- Provide general administration to the physiotherapy team, highlighting to management when department standards are not met.
- To manage and organise physiotherapy outpatient appointments for NHS patients at Northwick Park Hospital, Central Middlesex Hospital and provide cover if required at Ealing Hospital.
- To support income generation by supporting the clinicians with the existing schemes i.e. pay as you go.
Working for our organisation
London North West University Healthcare NHS Trust (LNWUH) is one of the integrated NHS Trusts in the country. Our team of more than 8,000 clinical and support staff serve a diverse population of approximately one million people providing hospital services to the people of Brent, Harrow and beyond.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
To find out more about our Trust, why not view our video we are London North West University Healthcare
LNWUH is a flexible working friendly organisation; we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Experience
Essential criteria
- High level Experience in administrative tasks
- Experience of managing staff
- Experience of managing a team and deligation
Desirable criteria
- Working in NHS setting
- Leadership or appraisal courses
Knowledge
Essential criteria
- Knowledge of Word, Excel and PowerPoint
Desirable criteria
- Knowledge of Outpatients administrative processes
- Knowledge of CERNER EPR
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Tanya Aptowitzer
- Job title
- MSK therapy Lead
- Email address
- [email protected]
- Telephone number
- 02088692230
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