Job summary
Employer heading
Band 6 Patient Flow Facilitator
Band 6
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
Working autonomously, be responsible for promoting a patient centred pathway to expedite discharges and reduce delayed transfers of care within Integrated Medicine.
Working with Complex Discharge Team, Medical escalation leads, ward managers and discharge practitioners to expedite delays in discharge.
To attend all routine and emergency bed meetings, to give and feedback on escalations. To liaise with Head of Nursing and Matrons daily at the safety brief.
Be part of the review and implementation of the LNWUH NHS Trust discharge policy within all integrated medicine wards, proposing and working towards service changes within the multi-disciplinary teams or outside own specialist area.
Work in close partnership with all hospital colleagues including all members of the multidisciplinary team to maximise ensure smooth but safe flow of patients through the hospital from ED to the wards and onwards to the appropriate destinations.
Oversee the team of flow facilitators, coordinating the healthroster and ensuring cross site cover under supervision of the matron and meeting the e-roster KPIs
Management and leadership of the associate (band 5) flow facilitors, ensuring appraisal and MAST training is completed appropriately.
The role is predominantly NPH based but you may need to work cross site to ensure there is cover and support for associate flow faciliators
Main duties of the job
Communicate, establish and maintain relationships, influence and gain the co-operation of others by communication with people in a manner that is consistent with their level of understanding, culture and background, as well as communication differences such as hearing loss, speech difficulties and preferred language.
Negotiate with all other divisional escalation leads to ensure that all escalations are acted upon and resolved in a timely manner. Provide information and attend the weekly stranded patients meeting. This meeting requires you to liaise without outside agencies.
Excellent communication skills to overcome difficult and highly emotive atmospheres, such as Full escalation and internal incidents where additional beds need to be located and all staff are expected to feedback about delays to escalations and discharges of patients at senior meetings.
Be aware and implement the “Safeguarding Adults” criteria, raising staff awareness and supporting all involved in the process. This will demand a high level of knowledge so that you can provide support to the ward discharge co-ordinators.
Participate in training and development of discharge practitioners and associate flow facilitators
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
-
Text for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education/ Qualifications
Essential criteria
- Evidence of extensive experience and knowledge in complex discharge planning
- 2. Evidence of working across different agencies, recognising the contribution made by each agency
Desirable criteria
- Evidence of theoretical knowledge and practical experience in a wide variety of specialist issues such as social law, immigration and continuing care rights
- Leadership qualification
Knowledge & Experience
Essential criteria
- Experience of discharge planning within the acute setting
- Proven experience at working across divisions
Desirable criteria
- Experience in the management of change within teams
- e-roster experience
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jo O'Connor
- Job title
- Matron
- Email address
- [email protected]
- Telephone number
- 07816 591385
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