Job summary
Employer heading
RTT Team Supervisor
Band 5
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
We are looking for 2 enthusiastic and motivated individuals to join our busy and expanding Elective Care team as a Team Supervisor.
This is a full time position (37.5 hours) offered on a permanent basis.
Main duties of the job
The post holder will demonstrate leadership skills, coordinating the team’s workloads and supporting staff.
This Role involves liaising with Service Managers and administrators in the Trust from all disciplines to support excellent clinical service to the patients.
Applicants must therefore be well-organised, motivated individuals and possess excellent communication skills.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
The RTT Validation team are responsible for ensuring that all data records relating to Referral to Treatment Times (RTT) for patients are accurate, up to date, and reflect national and local policies. This covers both admitted and non-admitted elective care and is used to support the trust to manage its critical access targets relating to 18 weeks.
To provide day-to-day line management for the RTT team including recruitment, appraisals and continuous professional development for all admin staff.
Support the Management team (RTT & Elective Care Manager and Service Manager) in delivering the Trust’s key performance targets through effective and flexible use of physical resources to minimise waste.
To liaise with the trust specialities, to facilitate improvements in quality of care using lessons learned from validation findings.
The post holder will have a good working knowledge of the Trust Access policy and the 18 week RTT National Standards.
Person specification
Education / Qualifications
Essential criteria
- GCSE Maths & English, or equivalent qualification
Desirable criteria
- Educated to degree level
- Recognised management qualification
Experience & Knowledge
Essential criteria
- Extensive experience in the National Health Service
- Excellent understanding of RTT guidelines
- Knowledge and understanding of confidentiality and data protection requirements
- Planning and organising work to meet deadlines
Desirable criteria
- Project management experience
- Experience using Cerner Millennium
Skills, Abilities & Attributes
Essential criteria
- High level use of: Excel, Word, Outlook, PowerPoint
- Excellent interpersonal and communication skills, including the ability to liaise effectively across a range of staff members and professions
- Demonstrating use of initiative and an ability to prioritise effectively in the face of competing demands
- Commitment to promoting equality and diversity in the workplace and in service delivery and development
- Highly organised with expert filing skills, both electronic and manual
Documents to download
Further details / informal visits contact
- Name
- Lee Edwards
- Job title
- RTT Service Manager
- Email address
- [email protected]
- Additional information
Lee Edwards
RTT Service Manager
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