Job summary
- Main area
- Administration / Clerical
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 395-AR475-23-C
- Employer
- NELFT NHS Foundation Trust
- Employer type
- NHS
- Site
- Monet Ward, Sunflowers Court, Goodmayes Hospital
- Town
- Ilford
- Salary
- £22,816 - £24,336 pa (plus HCAS) pro rata
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Ward Administrator
NHS AfC: Band 3
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
An exciting opportunity has arisen for an Administrator on Monet Ward.
Monet Ward is an inpatient mental health unit for adult males aged 18 and over. The service cares for men suffering from acute mental health problems who are in crisis and cannot be cared for at home due to the level of risk they may present to either themselves or to others. The ward team consists of a medical team headed by a consultant psychiatrist, nurses, an occupational therapist and a psychologist.
We are seeking an administrator to support the multidisciplinary team to manage the day to day administrative duties.
If you had applied for this post and were unsuccessful, please do not apply again.
Main duties of the job
Experience Required:
To have worked as an Administrator within a demanding environment, with excellent secretarial/ administrative skills including report writing, minutes taking, and electronic record keeping.
The successful candidates must have the ability to accurately input activity data onto the electronic patient record database.
You should have developed communication skills with a range of people and be able to provide an initial response to patients and assist them with their queries.
The successful candidate will have the ability to assist the team by liaising with other departments or agencies for all aspects of the service users experience with the service and will also act as a point of contact for service users and to deal appropriately with enquiries.
This role will also involve processing referrals, booking appointments, interpreters and transport for patients, ensuring confidentiality is maintained at all times.
The successful candidates will be able to provide high standard, smooth, efficient and organised administrative support at service level, liaising with the senior staff on duty. They will also be expected to manage day-to-day administrative duties to ensure the smooth running of the service.
Ability to use IT systems and databases and be able to demonstrate an understanding of quality control processes within the area of work.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop-in sessions focusing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High-Cost Area Supplement - London
This post also attracts payment for High-Cost Area Supplement of 15% of the basic salary (minimum payment of £4,313 and a maximum payment of £5,436).
Detailed job description and main responsibilities
The post holder will have previous experience of working in the provision of excellent customer care including the maintenance of records and with experience of working in an NHS environment. The main responsibilities of the post:
- To be present in main reception area; to meet and greet visitors and relatives to the ward and offer assistance with any enquiries.
- To carry out daily administrative duties-including answering the telephone and signposting as appropriate, typing of letters, arranging appointments, developing and maintaining databases to support the clinical team in offering a high-quality service.
- Ordering of weekly clinical supplies and arranging medical equipment hire as and when required.
- To maintain the reception area to ensure that it is inviting and promotes the vision of the trust.
We ask that you can prioritise your workload, be a team player and able to use your own initiative and meet deadlines.
Please refer to the attached job description and person specification when completing your application. Please ensure you meet the person specifications and have the relevant qualifications required for the role.
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit; https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Previous applicants needn't apply.
Person specification
QUALIFICATIONS
Essential criteria
- NVQ Level 2 or equivalent standard of literacy and numeracy.
- NVQ Administrator/Customer Service Level 3 or equivalent level of proven experience
EXPERIENCE
Essential criteria
- Working in a busy environment
- Experience of storing and maintaining records
Desirable criteria
- Working in an NHS environment
OTHER
Essential criteria
- To be aware of and demonstrate and Trust values
KNOWLEDGE
Essential criteria
- Maintaining efficient administrative systems
- Maintaining confidentiality / data protection
- Updating and maintaining database systems
SKILLS
Essential criteria
- Basic awareness of IT and IT skills
- Establish and maintain good working relationships
- Excellent interpersonal skills in a patient focussed environment
- Team Player
- Able to use initiative and work without supervision
- Able to prioritise own workload
- Willing to learn new skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nicole Sewell
- Job title
- Modern Matron
- Email address
- [email protected]
- Telephone number
- 0300 300 1200
- Additional information
Caroline Okworu-Monet Ward Manager
0300 555 1200 ext 52996
List jobs with NELFT NHS Foundation Trust in Administrative Services or all sectors