Job summary
- Main area
- Divisonal Team
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday-Friday)
- Job ref
- 289-CSS-1518
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- West Middlesex Hospital
- Town
- Isleworth
- Salary
- £29,460 - £31,909 per annum incl. HCAS
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Senior Patient Administrator
NHS AfC: Band 4
About our Trust
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Our nearly 7,000 members of staff are proud to care for a diverse population of 1.5 million from the beginning to the end of life. Both hospitals provide full clinical services, including maternity, emergency and children’s, in addition to a range of community-based services across London, including our award-winning sexual health and HIV clinics.
We’re one of the safest and best performing Trusts in the country. We’re also one of the top trusts to work for—our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in the domains of safe, effective, caring and responsive, and 'Outstanding' in the domains of well-led and use of resources.
Our facilities are among the best in the country. We invest around £10m a year in our estate and have recently completed a £30m expansion of our adult and neonatal critical care facilities at Chelsea and Westminster. Works commence in spring 2024 on an ambitious £80m development of an Ambulatory Diagnostics Centre at our West Middlesex site.
Applications are welcomed from applicants who wish to apply for the position on the basis of a smarter or flexible working arrangement. Where candidates are successful at interview, such requests will be taken under consideration and accommodated where the needs of the service allow. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you.
Job overview
Senior Patient Administrator - Outpatients Department
West Middlesex University Hospital
This is an exciting opportunity to become the Senior Patient Administrator providing a fully comprehensive administration service to the high performing Clinical Support Directorate in outpatients department.
Main duties of the job
Main duties of the job
This is an exciting opportunity to become the Senior Administrator providing fully comprehensive administration support to the Stroke, Care of the elderly and Neurology services.
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
Successful applicants will demonstrate excellent communication skills in order to deliver a high standard of customer service to our patients. You should be able to work as a team as well as autonomously.
Knowledge of Cerner is essential for this post.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
Roles and responsibilities
Assist the Team Leader in all aspects of staff management of all Patient Administrators and Assistant Patient Administrators, including assisting with prioritising of workload day to day support, supervision, sickness, performance and appraisal and ensuring mandatory and statutory training targets are achieved.
Ensure that all enquiries are dealt with in a timely, polite, professional and confidential manner, taking action or escalating as appropriate, using initiative and prioritising skills.
Proactively manage patient pathways so that all patients receive a high standard of service delivery.
Use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
Participate in new staff induction, demonstrates duties to new starters and providing close supervision.
Development of new members of the team through training and supervision.
Adhere to trust-wide standard operating procedures and policies developed for clinical administrative processes and participate in their development and suggest improvements to systems, with ways of measuring effectiveness of any changes made.
Support the Team Leader in overseeing reception services ensuring adequate cover at all times and that patients receive an appropriate and welcoming service.
Person specification
Education and Qualifications
Essential criteria
- English and Mathematics GCSE or equivalent
- Educated to A level, NVQ Level 3 in Business and Administration or equivalent experience.
Desirable criteria
- Qualification in Management such as First Line Managers up to certificate level.
Experience
Essential criteria
- Experience of working in a team
- Communicating with members of the public
- Demonstrable experience of working in an administrative role in a busy office environment
- Experience of working with management and the general public
- Experience of working with a wide range of people
Desirable criteria
- Working in NHS or other similar health care environment.
- Demonstrable experience of working within customer-driven service and working to strict targets
- Proven experience of dealing with complex telephone calls
Skills and knowledge
Essential criteria
- Excellent communication skills both written and verbal
- Able to explain procedures and policy to other staff
- Willing to learn new systems
- Ability to prioritise workload effectively and meet competing demands
- Competent working knowledge of windows based computer systems
- To have a flexible approach to work and be able to use own initiative
Desirable criteria
- Familiarity with written communications
- Knowledge of filing systems and ability to file accurately and pay attention to detail
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Janet Rice
- Job title
- Junior Service Manager
- Email address
- [email protected]
- Telephone number
- 02083215142
- Additional information
For further details please contact Janet 020 8321 5142
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