Job summary
- Main area
- Breast Department
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-NN-6432714-A&C-Z
- Employer
- Kingston Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston Upon Thames
- Salary
- £22,816 - £28,649 per annum (pro-rata) Inclusive of HCAS Outer
- Salary period
- Yearly
- Closing
- 31/07/2024 23:59
Employer heading
Open Access Follow Up Admin Assistant Band 3
Band 3
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Job overview
The post holder will be the point of contact for all administrative issues relating to patients entering the Breast Open Access Follow up program (OAFU) following on from their treatment of Breast Cancer. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the Breast Cancer patient’s pathway the duration of their follow up program, ensuring the entire pathway is tracked and managed smoothly.
Main duties of the job
- Ensure that all patients seen in OAFU are appropriately added to the tracking database, logging specific review dates for each patient for the duration of their follow-up care. E.G Mammogram review dates, Endocrine review dates etc.
- Be a proactive supporting assistant to the OAFU Team Lead by working autonomously and seamlessly in line with them to provide great care to the OAFU patients.
- Keep accurate records of large data sets e.g patients surveillance scans.
- Keep regular contact with Radiology where there may be delays to reports and escalating issues as the arise.
- Timely escalation of any and all scans/results that are suspicious to the OAFU clinical team, with appropriate tracking of any further investigation needed and escalation to MDT after any Biopsies are taken.
- Actively keep up to date the OAFU clinic room bookings on Bookwise, making sure that cancelled clinics are removed and that there is a room booking for every clinic needed.
- Accurately record telephone messages from the OAFU hotline and other enquiries and escalate to OAFU Clinical team for 48 hour turn around.
- Be sympathetic and sensitive to the requirements of service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
- Use specific templates to complete OAFU clinical transcriptions into a standard approved letter format.
Working for our organisation
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Detailed job description and main responsibilities
In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.
Please carefully read the attached job description providing a supporting statement which demonstrates how you meet the requirements of the role.
Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).
Person specification
Qualifications
Essential criteria
- GCSE or equivalent in English and Maths, grades A-C
Experience
Essential criteria
- Experience of using Microsoft Office, including Word and Excel
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Olivia Jones
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 020 8934 6407
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