Job summary
- Main area
- Gynaecology
- Grade
- Band 3
- Contract
- 12 months (fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-NN-6434445-A&C-Z
- Employer
- Kingston Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital NHS Trust
- Town
- Kingston Upon Thames
- Salary
- £27,129 - £28,649 p.a. Including Outer London HCAS
- Salary period
- Yearly
- Closing
- 31/07/2024 23:59
Employer heading
Senior Receptionist (Jasmine Unit)
Band 3
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Job overview
We are seeking a highly motivated person to become a member of the front-line team providing receptionist duties. As part of this team, you will help to provide efficient and high standards of patient care at all times.
The successful candidate should be able to work under pressure whilst using your own initiative in dealing with immediate enquiries both on the telephone and in person from a wide range of people. It is important that you are able to prioritise and organise your own workload to meet the needs of the service.
As this is a key front line position, we are looking for a dynamic individual with relevant demonstrated experience and a professional commitment to high levels of personal performance and presentation. Genuine competency in IT, excellent verbal communication skills and best practice in administration are essential within this role.
Main duties of the job
The successful applicant will be an integral part of the team providing a patient focused reception service. Duties will include the arranging of appointments, answering post/ emails, telephone enquiries, contacting patients, photocopying, preparing case notes, Updating systems and databases timely and accurately.
The ability to work collaboratively with others and adopt a flexible approach is essential in the department’s fast paced environment.
Working for our organisation
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Detailed job description and main responsibilities
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
Person specification
Experience
Essential criteria
- Ability to use initiative in high pressure work situations
- Ability to work successfully as part of a busy team
- Ability to prioritise delivery of patient care.
Desirable criteria
- NHS Experience
- Demonstrate an awareness of keeping the clinical environment safe and clean.
Qualifications
Essential criteria
- GCSE Maths & English or equivalent level of education
Desirable criteria
- Working towards NVQ level 2 in Health Studies or equivalent experience/knowledge
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kelly Wood
- Job title
- Service Support Manager
- Email address
- [email protected]
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