Crynodeb o'r swydd
Teitl cyflogwr
Senior Receptionist (Jasmine Unit)
Band 3
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Trosolwg o'r swydd
We are seeking a highly motivated person to become a member of the front-line team providing receptionist duties. As part of this team, you will help to provide efficient and high standards of patient care at all times.
The successful candidate should be able to work under pressure whilst using your own initiative in dealing with immediate enquiries both on the telephone and in person from a wide range of people. It is important that you are able to prioritise and organise your own workload to meet the needs of the service.
As this is a key front line position, we are looking for a dynamic individual with relevant demonstrated experience and a professional commitment to high levels of personal performance and presentation. Genuine competency in IT, excellent verbal communication skills and best practice in administration are essential within this role.
Prif ddyletswyddau'r swydd
The successful applicant will be an integral part of the team providing a patient focused reception service. Duties will include the arranging of appointments, answering post/ emails, telephone enquiries, contacting patients, photocopying, preparing case notes, Updating systems and databases timely and accurately.
The ability to work collaboratively with others and adopt a flexible approach is essential in the department’s fast paced environment.
Gweithio i'n sefydliad
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
Manyleb y person
Experience
Meini prawf hanfodol
- Ability to use initiative in high pressure work situations
- Ability to work successfully as part of a busy team
- Ability to prioritise delivery of patient care.
Meini prawf dymunol
- NHS Experience
- Demonstrate an awareness of keeping the clinical environment safe and clean.
Qualifications
Meini prawf hanfodol
- GCSE Maths & English or equivalent level of education
Meini prawf dymunol
- Working towards NVQ level 2 in Health Studies or equivalent experience/knowledge
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Kelly Wood
- Teitl y swydd
- Service Support Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda Kingston Hospital NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector