Job summary
- Main area
- Radiology
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Flexible working patterns may be considered)
- Job ref
- 396-NN-6145647-A&C-Z
- Employer
- Kingston Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital
- Town
- Kingston Upon Thames
- Salary
- £29,460 - £31,909 per annum (pro rata) inc HCAS (Outer)
- Salary period
- Yearly
- Closing
- 04/07/2024 23:59
Employer heading
Admin Team Leader
Band 4
Kingston Hospital - First Acute Trust in London to be rated Outstanding by CQC for Overall Quality and Leadership
Kingston Hospital NHS Foundation Trust is a district general hospital situated in a beautiful and remarkable part of the country – close to London yet surrounded by royal parks, historic buildings and the River Thames. We are located on a single site in Kingston upon Thames, Surrey and run several outpatient clinics in neighbouring areas including Raynes Park Health Centre and Teddington Memorial Hospital.
We employ just under 5000 staff who proudly and efficiently support over 350,000 people locally through a full range of diagnostic and treatment services and we have a national reputation for innovative developments in healthcare, particularly in 'patient-focused' care, day surgery and maternity services.
The South West London Collaborative Bank
Kingston Hospital is a part of the local South West London Collaborative and offer competitive bank rates to work across the three NHS trusts: St Georges, Kingston Hospital and Epsom & St Helier. Our Smart App booking system makes life easier for flexible working!
Health and Wellbeing & Staff Benefits
The Trust understands that benefits go beyond just financial rewards and invests heavily in the wellbeing of its staff. Alongside opportunities for career development, there is a dedicated team of Staff Pastoral Wellbeing Practitioners who work with the Clinical and Corporate divisions, to provide pastoral support to all staff. These Practitioners are part of the wider Health & Wellbeing provision which includes a specialist Staff Physiotherapist, Occupational Health and access to counselling and an Employee Assistance Programme. The team works together to enhance staff wellbeing and to promote a healthy work-life balance.
Recent awards:
- Our Health Heroes Awards 2018 – Staff Retention and Wellbeing Employer of the Year
- HPMA Vivup Award for Well Being 2019
- NHSE National Healthcare Support Worker Award for Innovation and Excellence in Pastoral Support – 2023
- NHSE London Healthcare Support Worker Award for Sustainable Retention Initiative – 2023
Trust Values
Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:
- Caring – Design and deliver care around each individual patient’s needs and wants.
- Safe – Make the safety of patients and staff our prime concern as safety comes first
- Responsible – All staff take responsibility for the hospital, its services and reputation
- Value Each Other – Value each other's contribution
- Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients
Job overview
We are looking for an enthusiastic, motivated, and reliable individual to join the Radiology Admin team as Team Leader. The post holder must have excellent organisational skills and ability to manage and prioritise daily tasks. You will be the first point of contact for the admin team, dealing with queries and supporting them with their workload.
Main duties of the job
Responsibilities will include:
- Providing support and reporting to the Radiology Admin Manager.
- Supervising and leading the Radiology reception and admin team.
- Overseeing daily work tasks and ensuring appointments are booked in terms of priority.
- Producing staff rotas.
- Staff induction and training .
- Dealing with staff and patient queries as appropriate.
- Provide excellent telephone skills and administrative support.
- Provide effective communication and problem solving.
- Attend admin team/departmental meetings on a regular basis
Working for our organisation
The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.
To support this, our five values are that we are all:
Caring – we design and deliver care around each individual patient’s needs and wants.
Safe – we make the safety of patients and staff our prime concern (safety comes first).
Responsible – all staff take responsibility for the hospital, its services and reputation.
Inspiring – we always strive to empower each other to develop and deliver improvements to benefit our patients.
Value each other – we all value each other’s contribution.
Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by Living Our Values Every day.
Detailed job description and main responsibilities
***Please see the attached supporting document which contains more information about the role in job description and person specification***
Person specification
Qualifications
Essential criteria
- Educated to A-level, or NVQ Level 4 in Business Administration/Customer Care or acquired equivalent experience
- GCSE or equivalent in English and Maths, grades A-C
Experience
Essential criteria
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Customer Care experience
Desirable criteria
- Experience of supervising staff
Skills
Essential criteria
- Ability to communicate effectively with people at all levels
- Pays attention to detail
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do not accept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rosemary Smith
- Job title
- Clerical Supervisor Radiology
- Email address
- [email protected]
- Telephone number
- 020 8546 7711
- Additional information
Rosemary Smith, 020 8546 7711 x6390
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