Job summary
- Main area
- Finance
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 396-NN-6990449-A&C-Z
- Employer
- Kingston and Richmond NHS Foundation Trust
- Employer type
- NHS
- Site
- Kingston Hospital NHS Foundation Trust
- Town
- Kingston upon Thames
- Salary
- £34,521 - £41,956 pa incl. HCAS (Outer)
- Salary period
- Yearly
- Closing
- 03/03/2025 23:59
Employer heading
Senior Pensions Officer
Band 5
Home, community, hospital
Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
- Compassionate: We provide care with kindness, understanding, and empathy for all.
- Inclusive: We embrace diversity and respect the unique contributions of every individual.
- Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
- Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.
Job overview
To support the Head of Payroll and Pensions Manager in relation to the overall management and performance of the Pensions Section, assisting delivery of an efficient and effective, customer focused pension information service to all Kingston Hospital NHS Foundation Trust and Hounslow and Richmond Community Healthcare employees and internal and external stakeholders.
Main duties of the job
The Pension Team will ensure that all pension changes are processed to members pay and pension records accurately and in line with Terms and Conditions of Service and NHS Pensions Agency regulations.
Reporting to the Pensions Manager, the post holder will be responsible for operational delivery of a centralised pension service for a staff group or a group of staff, in accordance with service level agreements, terms and conditions of service and Trust policies.
Working for our organisation
Kingston Hospital NHS Foundation Trust cares for more than half a million patients a year, from across Kingston, Richmond, Elmbridge (Surrey), Merton, Wandsworth and Sutton. In 2018, we became the first acute hospital trust in London to be rated “Outstanding” for overall quality and leadership by the national Care Quality Commission regulator.
We have approximately 350 beds and directly employ around 2,900 staff. Our trust provides a full range of diagnostic services and treatment services. Our main site is the Kingston Hospital site but we also run a number of outpatient clinics in the community, including in Raynes Park, Surbiton, Queen Mary's Roehampton and Teddington.
Detailed job description and main responsibilities
A competent user of both ESR and Pensions On-Line systems, the post holder will deliver information and support staff, managers and People Directorate colleagues on all aspects of pensions. The post holder will be responsible for ensuring successful delivery of a pension service ensuring compliance with statutory regulations, terms and conditions of service and Trust policies.
The post holder will role model excellent customer service, working with payroll and pensions teams in order to provide a positive customer experience while ensuring an efficient, reliable and responsive pensions service, that contributes to the development of the payroll service as a centre of excellence.
Please see the attached supporting document/s which contains more information about the role in the job description and person specification
Previous applicants need not apply
Person specification
Education
Essential criteria
- High level of education or equivalent HR/Pensions knowledge acquired through relevant experience
Desirable criteria
- Evidence of continuing professional development
Experience
Essential criteria
- Experience of working to demanding targets to meet tight deadlines and service levels
- Demonstrate success achieving demanding targets and meeting service level agreements
- Self-motivation
Desirable criteria
- Supervisor experience
- Experience developing and improving services
Skills
Essential criteria
- Excel, Word, ESR and Pensions-On-Line
- Problem solving skills
- Ability to work to tight deadlines
- Excellent written and oral communications
Desirable criteria
- Keyboard skills
- Ability to assist all grades and levels of Scheme members
- Flexible approach to change
Knowledge
Essential criteria
- Understanding of Pensions legislation and NHS terms and conditions of employment
- Knowledge of ESR
- Knowledge of NHS Pensions
- Understanding of Agenda for Change terms and conditions and Medical and Dental terms and conditions
Your application: Please ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
References: Please provide 3 years of employment/educational history with professional email addresses (not personal ones like Hotmail or Gmail). If you cannot supply these, inform the interviewers to avoid delays in pre-employment checks.
Closing date: To keep our recruitment process efficient, some vacancies may be capped and closed early once we receive a sufficient number of applications.
Shortlisting: You will only be contacted by email or SMS from the SWL Recruitment Hub if you are successfully shortlisted. Please check your registered Trac email regularly.
DBS: We are committed to safeguarding children and vulnerable adults at risk of harm. For roles involving direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All employees, however, hold a responsibility to safeguard children and vulnerable adults as part of their duties and to understand the specific safeguarding responsibilities associated with their role.
Telephone: 02082963786
Text: 07501066267
Email: [email protected]. Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Laura Osmond
- Job title
- Head of Payroll and Pensions Service
- Email address
- [email protected]
- Telephone number
- 020 8934 6999
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