Job summary
- Main area
- Administration
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 363-CP6633526-A
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- CORP Quality Assurance Team
- Town
- LONDON
- Salary
- £35,964 - £43,780 per annum inc HCA
- Salary period
- Yearly
- Closing
- 02/12/2024 23:59
Employer heading
CQC Programme Officer
Band 5
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
We are looking for an enthusiastic and dynamic CQC Programme Officer to help support the delivery of the Trusts internal CQC preparedness Programme CQC@ELFT, support implementation of the Trusts new CQC preparedness strategy, and maintain positive relationships with CQC through timely information sharing.
Main duties of the job
The post holder will be responsible for delivering CQC priorities. They will be involved in day-to-day administrative management of the work such as managing enquiries from CQC and preparation for key meetings and inspections. The post holder will also lead on coordination and data analysis required as part of the CQC@ELFT work stream. The post holder will also need design communication materials and resources to support clinical teams understanding of CQC and regulatory requirements.
The successful candidate will contribute to committee reports where required and will be expected to deliver training on QA processes to clinical staff and service users.
The successful candidate will need experience of working in the NHS and an understanding of quality assurance and regulatory requirements. The post holder will have excellent communication, data management and IT skills, ability to work against regular deadlines by effectively managing own workload and priorities. They will demonstrate the ability to work both autonomously and collaboratively; but most importantly they will hold dear the values of the trust, and have a passion for quality and for improving patient and staff experience.
Working for our organisation
The post holder will have an opportunity to undertake training to become a Quality Improvement Coach, and have direct involvement in quality improvement work in the Trust, as well as bringing those skills to bear in the quality assurance field.
The post offers an excellent opportunity to work within a forward thinking organisation that puts quality at the heart of what we do, further develop our quality system and enhance the quality of the services we provide for our service users, staff and other stakeholders.
Detailed job description and main responsibilities
If you want to find out more about the role please contact Ellie Parker, Head of Quality Assurance ([email protected]).
Person specification
Education
Essential criteria
- • Educated to degree level or equivalent experience
Desirable criteria
- • Recognised further qualification in relevant field
Experience
Essential criteria
- experience of working in a health or similar organization
- • Experience of working in Quality Assurance
Desirable criteria
- • Experience of managing change
- • Experience of working in a culturally diverse inner city area
Knowledge
Essential criteria
- • Knowledge of compliance and regulation principles and the CQC regulatory framework
- • Knowledge of structures, concepts & processes of Quality Assurance
- • High level of expertise in word- processing, spreadsheets and databases (Excel).
- • Numerical and analytical skills, and ability to collate, analyse and triangulate information for presentation and report writing
- • Excellent Information Management Skills
- • Good verbal and written communication skills, including report writing and presentation skills
- • Experience of report writing
- • Training and presentation skills
- • Ability to establish and maintain administrative systems and processes
- • Ability to produce articles and promotional materials to aid communication
- • Skills in project management and interactive presentations
- • Working knowledge of Office 365/MS teams
- • Ability to work collaboratively and in teams.
Desirable criteria
- • Experience of working in a fast paced, adaptable environment
- • Ability to lead, support and influence others
- • Ability to manage own time, workload and priorities
- • Able to work effectively across organisational boundaries
- • Skills in producing action plans
Other
Essential criteria
- • Able to move around the organisation and other locations within the geographical area served by the Trust
- • Able to concentrate for long periods
- • Able to cope with demanding and unpredictable work pattern
- • Able to cope with emotional circumstances relating to personal histories of service users, carers, and staff
- • Able to use computer technology for sustained periods
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Ellie Parker
- Job title
- Head of Quality Assurance
- Email address
- [email protected]
- Telephone number
- 07592 983527
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