Job summary
- Main area
- Physiotherapy Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Rota pattern as required by service between 7.30-3.30/ 8:00am - 4:00pm / 9am-5pm)
- Job ref
- 196-A&C446
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Acute
- Town
- LONDON
- Salary
- £27,948 - £29,468 Per Annum
- Salary period
- Yearly
- Closing
- 30/07/2024 23:59
Employer heading
Administrator
NHS AfC: Band 3
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The post holders will be responsible for outpatient reception duties, processing referrals , managing waiting lists and be involved in interacting with Trust services and external referrers . The roles will also provide a comprehensive administrative function to ensure service delivery. The roles require strong data quality skills and we’re looking for candidates who possesses excellent attention to detail and are able to communicate clearly and effectively. The roles involve working with sensitive, confidential information and the successful candidate will be expected to maintain the Trust’s standards and policies at all times.
Please Note: Vacancy may close early due to high numbers of applications
Main duties of the job
The Administrator will play a key role in the efficient day to day activities of the department. The Administrator will provide high quality administrative support to the department. Tasks will include reception customer service duties, maintaining waiting lists and work queues and ensuring that the requests from these lists and work queues and completed in a timely manor.
Working for our organisation
Guy’s and St Thomas' NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.
We have a long tradition of clinical and scientific achievement and – as part of King’s Health Partners – we are one of England’s eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research’s biomedical research centres, established with King’s College London in 2007, as well as dedicated clinical research facilities.
We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.
We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.
Detailed job description and main responsibilities
Main Duties
Provide high quality administrative support to the department. This may include bookings meeting rooms and hospitality, organising audio-visual equipment, ordering department supplies such as stationery plus any other ad hoc duties.
The administrator will be the first point of contact for patients and service users providing an in depth knowledge of outpatient scheduling appointments.
- Provide administrative support within the service, including cross cover for administrative team members as required, including deputising for the Team Lead for short periods of time.
- Provide advice and support to new or less experienced employees on own administrative duties.
- Maintain hospital Epic System in a timely and accurate manner. Assist with the collation of data as required.
- Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.
- Undertake any other reasonable duties necessary to ensure the smooth running of the service.
Communication
- Act as first point of contact for callers, visitors and deliveries to the department.
- Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.
Person specification
Qualifications and Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
- Able to demonstrate excellent written English including grammar, punctuation and structuring written text
Desirable criteria
- NVQ 3, City and Guilds certificate level in business administration or evidence of equivalent experience e.g. Experience in administrative roles
Previous Experience
Essential criteria
- Proven business administration experience which demonstrates the understanding of the key functions to providing an admin support service
- Experience working in a customer service setting
Desirable criteria
- Ability to work methodically in a busy environment and meet deadlines
Skills/Knowledge/Ability
Essential criteria
- Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
- Ability to handle confidential and sensitive information appropriately
Desirable criteria
- Experience of working with hospital or community administration systems e.g. EPIC
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Genevieve Mensah
- Job title
- Assistant Service Manager
- Email address
- [email protected]
- Telephone number
- 07731591587
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