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Job summary

Main area
Renal
Grade
Band 6
Contract
12 months (Although this position is a 12 months fixed-term contract, the actual contract duration will be adjusted to account for the time taken to advertise the post, complete the hiring process, and finalise pre-employment checks. This means the contract will begin when the candidate starts the role and may be slightly shorter than 12 months.)
Hours
Full time - 37.5 hours per week
Job ref
259-7109987RLH
Employer
Barts Health NHS Trust
Employer type
NHS
Site
Royal London Hospital
Town
London
Salary
£44,806 - £53,134 per annum inc
Salary period
Yearly
Closing
10/04/2025 23:59

Employer heading

Barts Health NHS Trust logo

Service Delivery Manager

Band 6

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

Barts Health supports the Pregnancy Loss Pledge and commits to supporting their staff through the distress of miscarriage.

Job overview

We are currently seeking a motivated team player to take up the position of Service   Delivery Manager within Specialist Medicine at Barts Health on a 1 years fixed term contract. 

The Service Delivery Manager is an important post within the department, and we are hoping to recruit an innovative and committed colleague who is keen to work with the wider team to develop the service at Bart’s Health. The post will have a particular focus on improvement projects. 

The post-holder will support the Clinical Director, Divisional Manager, General Manager and Service Manager in all aspects of the operational delivery of the services, and service improvement projects. The successful candidate will provide all round support for the department and embed an improvement culture in the teams.

 

Main duties of the job

The Delivery Manager is responsible to the Service Manager / Assistant Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls, and resource constraints.

·         To manage the key performance targets in your area and demonstrate continuous improvement in patient experience with particular reference to a problem-solving.

·         To support the clinical teams, develop service in accordance to their clinical strategy. This will include Clinical Directors, Consultants, Matrons and Senior Nurses.

·         To ensure that there are clear and transparent measure of success (KPI’s) for your

service/s and these are delivered at the required level.

·         You will support the department’s implementation of service improvement as appropriate and general development of services. You will play a key part in supporting projects and supporting clinical teams plan and review care pathways.

·         You will look after and nurture the staff that you manage to help them to develop their knowledge and skills and perform to a pre-determined level.

·         Communication is a key priority, you are responsible for establishing and maintaining robust systems to cascade information, receive feedback and take appropriate action where necessary.

Working for our organisation

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.  

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.  

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.  

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. 

Person specification

Experience

Essential criteria
  • Experience at management
  • Experience of change management
  • Experience of managing people
Desirable criteria
  • Experience of the NHS
  • Experience of working in large, complex services

Qualifications

Desirable criteria
  • Degree or equivalent

Knowledge

Essential criteria
  • Awareness of the importance of demonstrating and measuring
  • Has a working knowledge of Microsoft Outlook, Word, Excel.
  • Demonstrates knowledge of Healthcare Governance and Shared Governance
Desirable criteria
  • Demonstrates knowledge of Microsoft Office applications
  • A working knowledge of process mapping
  • Understands the concepts of LEAN

Employer certification / accreditation badges

Green@Barts HealthNHS Pastoral Care Quality AwardApprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationPositive about disabled peopleAge positiveInvestors in People: GoldImproving working livesMindful employer.  Being positive about mental health.Pregnancy Loss PledgeDisability confident employerStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.Happy to Talk Flexible Working

Application numbers

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received.

Documents to download

Apply online now

Further details / informal visits contact

Name
Hussain Zina
Job title
Service Manager
Email address
[email protected]
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