NHSJobs.com

Job overview

As a quality and performance analyst, you will be responsible for the Provider Collaborative data processing, quality and analysis functions that evidence how the services are performing and where improvement work should focus. You will need to be data confident working with minimum supervision, passionate about making a difference and improving services to ensure patients get the best care possible. You must be able to take initiative, be able to prioritise workload and have an interest in personal development.

You will also be required to provide high quality, comprehensive administrative support to the team using your excellent communication, organisational and IT skills. You should be able to work independently, using discretion, judgement and critical analysis where appropriate. Relationship building and confidence in communication with different staff groups working at different levels is paramount.

Main duties of the job

1.  Collate and analyse data, working closely with clinical leads to maintain a critical operational database and where applicable using SystmOne to create clinical reports 
2. Support the Programme Manager in carrying out in-depth analysis and interpretation of complex performance data, identifying potential remedial action to prevent issues becoming threats to service delivery
3. Ensure all staff are trained in local data input and manage discrepancies/data quality issues accordingly if and when appropriate
4. Alongside the Programme Manager, take responsibility for data quality within the team, taking initiative to implement remedial action where necessary including training healthcare staff, writing protocols
5. Support/lead as applicable on documents, minute taking, protocols, briefing papers, reports and presentations, developing and tracking project plans and risk logs where appropriate.
6. Support/lead as appropriate on reporting within designated timeframes for major partners and performance meetings.
7. Provide administrative support to the team more generally, i.e: providing reports from HealthRoster to facilitate robust management of sickness absence, annual leave etc;  acting as the sponsor for local administration of smartcards and SystmOne access; coordinating financial management functions such as purchase orders and invoices
8. Build and maintain relationships with our partners 

Working for our organisation

CNWL provides NHS services throughout a person’s life, in physical and mental health and everything in between, at GPs and hospitals to the community and in their own home.

The majority of our services are provided in the community, which means treating people in their homes or from clinics close to home. In this sense we are a very modern part of the NHS, something the new Long Term Plan wants to see more of, with better integration and coordination of care, delivered as close to home as possible  

Where community care is not possible we offer a number of facilities to treat people in hospital or residential environments. We also provide healthcare in prisons in London and the surrounding areas.

Partnerships are central to what we do here – with patients and their families, with staff and with other organisations, especially commissioners and providers but also with local authorities, GPs, universities and the voluntary sector. We envision more in the years to come.