Job summary
- Main area
- Medicine
- Grade
- NHS AfC: Band 4
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 289-EI-1595
- Employer
- Chelsea and Westminster Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Chelsea and Westminster Hospital
- Town
- London
- Salary
- £30,279 - £33,116 per annum incl HCAS
- Salary period
- Yearly
- Closing
- 06/08/2024 23:59
Employer heading
Medicine Rota and Ops Administrator
NHS AfC: Band 4
Job overview
The rota and ops administrator will be required to work equally across medical specialities. They will provide day to day management of medical rotas. They will be responsible for ensuring that that the department is running effectively and efficiently in terms of minimum safe levels and skill mix. The rota and ops administrator will also be required to provide support to the senior patient administrator and wider operational team, this may include matters relating to compliance with CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and using initiative to find out answers to queries.
The post holder will be a key part of the Medicine Division and will be expected to provide excellent communication between Hospital sites and departments to ensure that pathways are managed against departmental guidelines.
Main duties of the job
The post holder will be responsible for the provision of effective rota coordination for the Medicine Rotas. The post holder will closely work with the clinical rota leads, clinical administrative staff and service managers to ensure the smooth running of medical staffing rotas and management of leave.
The post holder will be a key part of the Division and will be expected to provide excellent communication between Hospital departments to ensure that absences are managed against departmental guidelines.
The post holder will be required to give a general level of administrative support to the Service Managers.
Working for our organisation
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Detailed job description and main responsibilities
Please see attached detailed job description and person specification for a more detailed description of the main responsibilities of this role.
Person specification
Personal Qualities
Essential criteria
- Work well as part of a team
- Show initiative and the ability to plan and deliver work to deadlines
- Committed to own personal development
- Self-motivated and enthusiastic
- Reliable and adaptable
Trust Values
Essential criteria
- Putting patients first
- Responsive to, and supportive of, patients and staff
- Open, welcoming and honest
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Determined to develop our skills and continuously improve the quality of care
Education and Qualifications
Essential criteria
- Educated to A-level or equivalent healthcare experience.
Desirable criteria
- ECDL (or equivalent qualification/experience)
- Customer service qualification / training
Experience
Essential criteria
- Sound knowledge of acute hospital processes
- Evidence of ability to identify ways of improving systems
- Experience of changing operational systems or processes
- Intermediate use of MS Excel, Word, Teams and PowerPoint
- Demonstrable experience contributing to operational objectives
- Experience presenting data with narrative
Desirable criteria
- Experience achieving and demonstrating improvements in service performance
- Knowledge of producing around bank and agency staff
Skills and Knowledge
Essential criteria
- Evidence of ability to establish, maintain and consolidate effective working relationships with clinicians and multi-disciplinary teams
- Able to deal with conflict management and problem solving
- Systems and other relevant Trust system
- Ability to manage own time and balance competing demands
- Good organisational skills in order to plan and prioritise workload
Desirable criteria
- Knowledge of Patient Administration
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Awareness of new developments in the NHS
- Information analysis skills and knowledge of using data to improve services.
- Pays attention to detail and ability to initiate & co-ordinate change to own working practices.
- Understanding patient priorities and performance targets related to appointments and waiting times
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Amelia Russell
- Job title
- Assistant Service Manager
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