Job summary
- Main area
- Transfer of Care Hub - Discharge Team
- Grade
- Band 8a
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 363-CTH6426086
- Employer
- East London NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal London Hospital
- Town
- London
- Salary
- £58,698 - £65,095 per annum
- Salary period
- Yearly
- Closing
- 18/07/2024 23:59
Employer heading
Transfer of Care Hub Team Lead
Band 8a
ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Job overview
B8a Transfer of Care Hub Team Lead – Royal London Hospital
37.5 hours a week
Are you looking for an exciting new challenge and a chance to develop your leadership, knowledge and expertise in patient discharge, transfer of care processes and people management?
East London Foundation Trust is looking for an enthusiastic and proactive individual to provide operational leadership to the Transfer of Care Hub Team based in the Royal London Hospital.
The successful individual will operationally manage and lead the team consisting of nursing, therapy, social work, discharge navigator and admin team members. You will be working closely with health and social care partners to ensure safe and timely discharges and minimise barriers, improving patient experience across discharge pathways.
You will be part of a wider senior community services team delivering a discharge to assess model of care in the community. You will be supported by the Transfer of Care Hub manager and work closely with system partners including acute staff, local authorities, voluntary agencies and the ICB.
If you are a proactive, positive leader with a drive to improve patient care, we would love to hear from you. For further information or an informal discussion please contact Jen Jarvis, Transfer of Care Hub Manager on 0203 5942775 [email protected]
Main duties of the job
· A highly competent and skilled leader with experience of operational service management in the NHS.
· Understand community services business and relationships between providers, commissioners, primary and social care.
· Ensure effective assessment, planning, implementation and evaluation of discharge pathways meets standards and guidelines.
· Work with the Performance and Quality Team to ensure key metrics are in place to monitor and report on service performance both internally and externally to key stakeholders.
· Manage all service complaints within the required time frame and ensure that any learning from the complaint is shared with the team and wider services.
· Ensure that all care and care planning is evidence-based and meets professional, local and national standards and targets.
· Work with teams to identify lessons learned from serious untoward incidents, other incidents, complaints, SOVAs and, through any other route, ensures correct process is followed and learning is escalated to the senior team and cascaded to all staff.
· Ensure that supervision and appraisal is high quality and effective.
· Take responsibility for out of hours cover and on duty service provision.
· To liaise with IDH colleagues in other boroughs to support in the discharge of complex cases.
· Lead on ensuring team compliance with use of digital systems
· Support with screening referrals
Working for our organisation
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
Detailed job description and main responsibilities
See attached Job description.
The Transfer of Care Hub (ToCH) is based at The Royal London Hospital and facilitates discharges across the Royal London and Tower Hamlets. It is staffed by East London Foundation Trust (ELFT), London Borough of Tower Hamlets (LBTH) and Barts NHS staff. The purpose of the role job is to operationally manage and lead the Transfer of Care Hub team consisting of nursing, therapy, social work, discharge navigator and admin support team members.
You will provide operational leadership to the Transfer of Care Hub for the Royal London and Tower Hamlets. You will be responsible for developing and supporting nursing, therapy and LBTH staff in the planning, delivery and support of discharge from acute into community services, ensuring all patients have a safe and timely discharge.
You will be part of a wider senior community services team delivering a discharge to assess model of care delivering high quality nursing, therapy and social care in the community. You will work closely with system partners including acute staff, local authorities, voluntary agencies and the ICB to ensure that community services are represented appropriately.
Person specification
Education, Qualification, Traning
Essential criteria
- • Educated to Masters level in relevant subject or equivalent level qualification or relevant experience of working at a senior level
- • Evidence of post-qualifying and continuing professional development
Desirable criteria
- • Registered with the NMC or HCPC
- • Advanced physical assessment skills
Experience
Essential criteria
- Experience in operational health service management, managing a teams with AHP / Nursing services
- Experience managing conflict
- Experience of planning and delivering programmes, audits and services on time
- Experience of identifying need, setting up and implementing internal processes and procedures to support efficient service delivery and ability to communicate this at range of levels from across the organisation
- Significant experience at Senior level of managing highly complex discharges
Desirable criteria
- Experience Chairing meetings
Knowledge & Skills
Essential criteria
- Clear understanding of the background to and aims of current healthcare policy and appreciates the implications of this on engagement and service delivery
- Proven written and oral communication skills and the ability to articulate information and influence others
- Excellent problem solving skills, with the ability to think laterally
- Excellent self-management skills and the ability to meet deadlines
- Have the ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery
- The ability to embrace change, viewing it as an opportunity to learn and develop
- Highly developed communication skills to allow for delivering key messages to a range of stakeholders/customers both internal and external to the organisation, some at very senior level
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jennifer Jarvis
- Job title
- Transfer of Care Hub Manager
- Email address
- [email protected]
- Telephone number
- 0203 594 0653
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