Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 6
- Contract
- Fixed term: 12 months (Limited Term Cover)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 196-EVE0432-H
- Employer
- Guy's and St Thomas' NHS Foundation Trust
- Employer type
- NHS
- Site
- Becket House
- Town
- London
- Salary
- £42,471 - £50,364 per annum (incl. of HCAA)
- Salary period
- Yearly
- Closing
- 08/08/2024 23:59
- Interview date
- 21/08/2024
Employer heading
Project and Family Engagement Officer - Pan Thames CYP LTV Programme
NHS AfC: Band 6
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The post holder will be responsible for providing individual packages of work and service support to ensure project outputs are delivered effectively.
The post holder will take a lead on specific projects or aspects of a project. With responsibility for day-to-day delivery and adjusting plans as required to ensure that risks and issues are mitigated.
A key aspect of this role will be supporting the programme team in building a systematic approach to the participation, engagement of children, young people on LTV and their families in all areas of the programme. The aim is to ensure that children and young people on LTV and their families across NTPN and STPN have a voice and are able to influence decision makers when issues are important to them and that they are enabled to co-produce improvements in service delivery.
The post holder will proactively engage with clinical teams and children and young people on LTV and their families across the NTPN and STPN to understand their experiences of care and ensure their experiences are reflected in the Pan Thames Paediatric LTV Programme’s priorities. The post holder will be expected to have positive working relationships with the clinical teams, so they feel supported and encouraged to involve young people on LTV and their families in their work.
It is expected that the specific projects managed by the post holder will change over time as the portfolio of work changes.
Interviews are provisionally scheduled for 21 August 2024.
Main duties of the job
- Support the Senior Project Managers in the development of project plans and the delivery of agreed milestones and objectives.
- Lead workshops and activities to capture feedback from clinical teams and from children and young people on LTV and their families across North and South Thames Paediatric Networks.
- Support evaluation and audit of projects across sites and organisations across North and South Thames Paediatric Networks by helping the Senior Project Managers in agreeing meaningful metrics and milestones to demonstrate outcomes across the programme.
- Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data.
Working for our organisation
Pan Thames Paediatric LTV programme
The Pan Thames paediatric LTV programme aims to to transform service delivery of paediatric LTV to reduce the time babies, children and young people on LTV spend in hospital and maximise high-quality care and time at home.
The Pan Thames paediatric LTV programme is commissioned by NHS England and is jointly managed by the South and North Thames Paediatric Operational Delivery Networks to transform service delivery of paediatric LTV (Tracheostomy and Non Invasive Ventilation) to reduce the time babies, children and young people on LTV spend in hospital and to maximise high-quality care and time at home.
Geographically, the programme covers the North Thames Paediatric Network (North London and bordering East of England Trusts), and the South Thames Paediatric Network (South London, Kent and Medway, Surrey Heartlands, Sussex).
The post holder will join a multi disciplinary team of highly passionate individuals. More information on our team can be found here.
The post holder will be asked to be in our offices based in Waterloo (St Thomas' hospital) and in Russell Square (Great Ormond Street hospital) at least two days a week, when not delivering training on site.
Detailed job description and main responsibilities
Project Management and Family engagement
· Provide project support to the individuals in the programme team. A key focus of this role will be providing support to deliver on projects co-produced with patients and families of children and young people on LTV.
· Organise project meetings, ensuring that regular meetings are established, reports are produced and disseminated in a timely way and actions are followed up – adjusting plans to accommodate complex and changing priorities. This includes providing meaningful participation opportunities for children and young people on LTV and their families, such as co-production, allowing them to develop key skills and collaborate as active partners.
· Set up and maintain risk and issues logs. Working closely with more senior project leads to monitor and address risks and issue resolution to ensure projects deliver to time, quality and cost.
· Lead workshops and activities to capture feedback from clinical teams and with children and young people on LTV and their families across North and South Thames Paediatric Networks. Produce presentation material and follow up information to introduce change projects and delivery plans.
· Communicate information on the delivery progress of the project(s) to key stakeholders, as required. Feedback to relevant stakeholders on how children and young people on LTV and their families’ input has contributed to the delivery of and improvement of the Pan Thames Paediatric LTV Programme’s priorities.
· Provide scheduled highlight and exception reports per project, tracking milestones, for circulation to more senior project leads
· Co-ordinate minutes, agendas and papers for distribution in preparation for meetings, ensuring this is done in a timely manner.
· Support evaluation and audit of projects across sites and organisations by helping the Senior Project Managers in agreeing meaningful metrics and milestones to demonstrate outcomes across the programme.
Financial management
· Monitor expenditure in relation to assigned projects and work with the Pan Thames Paediatric LTV Programme Business Support Manager to provide budgetary reports and address problems at an early stage.
Staff and stakeholder management
· Support engagement plans with clinical teams and children and young people on LTV and their families to proactively ensure that positive and effective relations are developed and maintained between key internal and external stakeholders throughout the assigned projects.
· Support strategies to achieve acceptance, consensus and alignment of views, both formally and informally from senior managers and clinicians.
· Support specific project management training and model practices to both internal staff members and external stakeholders and during the delivery of participation activities with children and young people on LTV and their families.
Information management
· Maintain project information management systems, produce reports and maintain project plans.
· Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data.
Strategy, change and service improvement
· Support the development of a project and patient/family engagement strategy including research and development to identify, develop and promote best practice.
· Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction and as a tool for performance management.
Person specification
Qualifications / Education
Essential criteria
- Educated to degree level or equivalent knowledge, skills and experience.
- Evidence of recent Continuing Professional Development
Desirable criteria
- Prince 2 qualification or equivalent experience
- Understanding of lean methodology
Previous experience
Essential criteria
- Evidence of supporting successful project and / or operational performance and improvement; including the development and monitoring of output and outcome measures.
- Project experience in designing, developing, implementing and managing change in a multi-professional environment; including patient and family engagement projects.
Desirable criteria
- Experience of working with children and young people with complex needs and their families
- Knowledge and understanding of the changing NHS environment
Skills / Knowledge / Ability
Essential criteria
- Effective people and project management skills.
- Use analytical and judgement skills including understanding and application of complex statistical and numerical data.
- Effective communication skills both written and verbal including formal presentation skills, influencing and negotiating.
- Work flexibly and prioritise in response to changing demands and requirements.
- Organisational skills and the ability to prioritise, meet deadlines and delegate effectively.
- Ability to find innovative ways of solving or pre-empting problems; including in relation to patient and public involvement.
- IT literate, including competency in MS Office programmes and in particular in Excel.
Additional information
Essential criteria
- A commitment to partnership working, inclusion of a diverse population groups, workforce and service integration.
- Ability to be in our offices (in Waterloo and in Russell Square) at least once a week and occasionally travel across the North and South Thames Paediatric Networks, as required.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Laura Koehli
- Job title
- Senior Project Manager
- Email address
- [email protected]
- Telephone number
- 02071887188
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