Job summary
- Main area
- Administrative Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (8am - 8pm service - with rota in place)
- Job ref
- 293-CSEP-0501-A
- Employer
- Homerton Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- Homerton Healthcare NHS Foundation Trust
- Town
- London
- Salary
- £29,485 - £31,088 p.a. inc.
- Salary period
- Yearly
- Closing
- 24/11/2024 23:59
- Interview date
- 05/12/2024
Employer heading
Patient Pathway Assistant
Band 3
Advert
Job overview
An exciting opportunity has arisen for an Patient Administration Clerk to join our Patient and Administration contact centre. This is an exciting and challenging role, we are looking for a flexible, friendly, customer service focused and self-motivated administrator to join our busy multidisciplinary team.
Applicants should ideally have previous NHS experience working in a fast paced contact centre setting , validation of pathways and an excellent understanding of confidentiality and data protection.
The post holder will need to have good IT skills and be confident using computer systems and Microsoft Office packages including excel.
Main duties of the job
Some of the main duties are as follows:
- Checking patients in and out, booking their follow up appointments, adding them to the waiting list for surgery or an outpatient procedure, updating their outcomes.
- Booking OPD and Surgery Appointments along with the validation of pathways both RTT and NON RTT.
- To keep up to date with the relevant developments in administrative systems, processes, and clinical services.
- The post holder will also require supporting Access to Health Care Records Request.
- These roles require to include working Monday - Friday 08:00 - 20:00 shift pattern. if you are unable to work shift patterns then please do not apply
Working for our organisation
Homerton Healthcare NHS Foundation Trust is a high performing and flourishing organisation serving the population of Hackney, East London, The City and beyond.
We are extremely proud of the fact that Homerton Hospital has recently attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC).
Our integrated Trust provides comprehensive hospital and community health services for its local population and a range of specialist services for a wider group of patients. In addition, the Trust manages services out of St Leonard's Hospital and the Mary Seacole Nursing Home.
Homerton aims to ensure equality and value diversity, and we are committed to inclusion for all of our staff. This is reflected in our policies, procedures and People Plan. All of our staff are expected to embody our Trust values at all times.
We are also committed, through our Fair Recruitment Standards, to ensuring all applicants are treated fairly.
Homerton has a proud tradition of supporting and developing its staff, including its well-regarded and valued nursing community, and all staff are able to take advantage of a great range of benefits.
Homerton is proud to have been included on the HSJ & Nursing Times Best Places to Work list.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s on this page.
The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.
Person specification
Education Criteria
Essential criteria
- A Level or equivalent
- NVQ level 2/3
Skills/Abilities
Essential criteria
- Able to work as part of a team
- Able to confidently deal with the public and manage a range of patient calls
- Able to organise own workload
- Able to work under pressure and in stressful situations
- Excellent verbal communication skills and telephone manner
- Good written communication skills
- Computer literate with good keyboard skills
- Team player
Desirable criteria
- Willingness to continue personal development and training
Experience
Essential criteria
- Experience of working with the public
- Experience of data collection and data entry
- Experience of working in administration/customer service
- Experience of working as part of a team
- Experience of improving performance
- Experience of supervising others
Desirable criteria
- Experience of using hospital administration electronic patient record systems
- Experience of Microsoft Packages (Excel)
- Experience of working in a contact center Knowledge of eRS system
Knowledge
Essential criteria
- Knowledge/understanding of patient confidentiality
- Knowledge/understanding of the need for accurate data
Desirable criteria
- Awareness of good customer care standards
Other Requirements
Essential criteria
- Work flexibly as required
- Awareness of Equal Opportunities
- Committed to delivering patient-centred services
- Caring attitude
- Highly motivated
- Commitment to staff rotation
- Demonstrate an understanding of Trust values
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Anish Patel
- Job title
- Head of Patient Administration
- Email address
- [email protected]
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