Detailed job description and main responsibilities

A.      PROFESSIONAL AND STRATEGIC RESPONSIBILITIES

1.         To support systems at an operational level, ensuring that users are able to undertake the tasks required as part of their roles and acting as an advocate for best practice and promoting a culture whereby it is viewed positively as a means of safeguarding and improving organisational effectiveness.

2.         To support the Quality Systems lead to develop and implement system improvement and development plans, including quality checking system developments and modifications, and communicating these to users through multiple means including the King’s intranet

3.         To support with providing knowledge-based articles that relate to systems that are managed by the Quality Systems Team, including the development of training packages for system users.

4.          To build and maintain close and constructive working relationships with all key staff and stakeholders, engaging with end-users and acting to improve the effectiveness and efficiency of the systems as they continue to evolve.

5.         To remain up to date with internal and external developments in NHS patient safety and risk management (e.g. the Patient Safety Incident Response Framework, PSIRF), patient outcomes and patient experience as the postholder provides an element of first-line support to end users who use these modules, and to ensure developments are in line with requirements.

B.      PROJECT AND CHANGE MANAGEMENT

6.         Support the design, coding and development of the LRMS system along with the design and implementation of new/upgrading forms, ensuring they are easy to use and allow staff to report efficiently. Develop and maintain the systems as issues/concerns or new requirements are identified, including any potential bug fixing and change requests.

7.         To assist with the identification, planning and management of a range of the Trust’s projects which involves the use of Quality Systems (and/or data held within them) in accordance with project management methodology, including facilitating multi-disciplinary and multi-agency project teams

8.         To facilitate the change management process ensuring projects achieve measurable benefits for patients. Challenge current working practices to promote a culture of continuous improvement.

9.         To raise issues, e.g. obstacles to the project process or to achieving change, to the lead, and make recommendations for potential solutions

10.       To explore opportunities in determining most appropriate action through analysis and comparison and to consider the financial implications and budgetary constraints during the decision-making process

11.       Ensure that good practice is rapidly shared within the service area and wider organisation where appropriate.

.

C.         DATA AND SYSTEM MANAGEMENT

12.       Ensure all external reporting/regulatory data provision that relies upon information from the LRMS both currently and in the future i.e. LFPSE etc. is available, timely, insight driven and used effectively to promote learning.

13.       Oversee the integration of the Trust’s LRMS with the national Learn from Patient Safety Events (LFPSE) and support the use of LFPSE across the organisation.

14. To produce regular performance data to enable the early identification of safety issues and to enable the assessment of targeted interventions. This will include the triangulation of data relating to (but not limited to) incidents, risk registers, safety alerts, complaints & PALS, GP Quality Alerts and CQC enquiries to support the identification of emerging or escalating themes, trends and opportunities for improvement.

15.       Work closely with the Patient Safety, Legal, PALS and Complaints, Patient Outcomes Risk Management, etc. leads to develop/produce reports for managers, including the development of integrated reports and dashboards for Care Groups and corporate services.

16.       To assist with routine audit of quality governancedata (incidents, risk assessments, etc) to ensure its integrity and (where necessary) initiate corrective action to reconcile inconsistencies

17.       To prepare reports as required for all applicable Forums, Groups, Committees, Boards etc. on behalf of the Director of Quality Governance and Head of Risk and Quality Governance, in particular the Integrated Quality Report and relating to Quality Account priorities. Produce, analyse and present complex data and information to various Committees and Trust Board using several different approaches and media.

18.       Co-ordinate the production of the monthly Integrated Quality Report (IQR) and work with relevant teams (including BIU) to improve this report and increase the level of automation/reduce manual input into its production (e.g use of PowerBI).

19.       Work to develop the integration of reports from Quality Systems into wider Trust reporting produced by the Business Intelligence Unit (Including reporting from our electronic patient record, Epic)

20.       To support production of data in relation to the Trust Quality Account Priorities

21.       As required, support the provision of custom reports and information in response to Freedom of Information requests.

22.       To support the ongoing maintenance of the systems in use– this will include:

·       To manage new user set-ups, removal of access for leavers, passwords, logins, , profiles and the audit of the system, including responding to email enquiries in the Quality Systems inbox in a timely manner.

·       Developing bespoke reports and dashboards as required

·       To support amending forms, codes, categories and settings to improve usability and cater to data needs

    ·           To ensure appropriate system security management is undertaken, including but not limited to user access rights, server backup, downtime and resilience plans and information governance compliance.

·    To liaise with the software provider in the event of system failure, other issues and development opportunities

23.  To create and enable new ways of collecting, analysing and presenting data to make it accessible and to inform strategies required to improve patient safety (including the use of the complaints/PALS and King’s Stars data)

24.       To act as a Trust contact for user support issues

D.         EDUCATION, TRAINING AND DEVELOPMENT

25.       To train Trust staff in the use of Quality Systems, including the production of written training materials and delivery and coordination of training for staff at all levels including basic (system navigation, incident reporting),intermediate (reporting and analysis) and advanced users (form design and other system functions)

26.       To develop an understanding of the process of the modules that the team support (Incidents, risk, audit, complaints etc), to be able to better assist in the development and management of the systems and reporting needs.

27.       Provide advice and guidance on Trust wide policies that require specialist input in relation to the use of Quality Systems, and support the implementation of policies and procedures relating to Quality Systems and associated aspects and contribute to reviews and revisions .

28.       To maintain records of staff who have received training on Quality Systems

29.       Where required,  liaise directly with the Education & Development Team to ensure that training records interface directly with the relevant HR database so that evidence of staff training is easily accessible for monitoring purposes

E.         ADMINISTRATION

30.       To assist other members of the Quality Governance department as required, including covering administration functions (e.g. minute taking) when on leave

31.       To input data into risk management systems as required

32.   To provide general administrative support to the Quality Governance department which may include (but is not limited to) arranging meetings, managing telephone enquiries, ordering office supplies, and minute taking. 

33.       To deputise for the Quality Systems Lead