Job vacancy: Credit Control Officer, Moorfields Eye Hospital NHS Foundation Trust, London

Job summary

Main area: Finance
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 273-DN-8368

Employer: Moorfields Eye Hospital NHS Foundation Trust
Employer type: NHS
Site: MPOC
Town: London
Salary: £30,279 - £33,116 per annum incl. HCAS
Salary period: Yearly
Closing: 31/07/2024 23:59

Credit Control Officer

NHS AfC: Band 4

Moorfields - A global leader in Ophthalmology

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.

With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.

We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.

This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.

If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

Detailed job description and main responsibilities

Undertake the initial steps of the debt recovery process for private patient debtor accounts: issuing customer statements and subsequent reminder letters, emails and telephone contact.
The post holder would be largely self supervising and responsible for compiling accurate and detailed spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies on a monthly basis; they would also ensure that all outstanding invoices for the previous month and accompanying customer statements are sent out to self paying patients monthly.
Query discrepancies in insurance company / embassy payments / self-pay patients, establish reasons for non-payment, follow up to resolve and collect e.g. request additional information from practice managers / consultants / anaesthetists and patients; identify shortfalls due to non-compliance with terms of insurance contract – obtain authorisation to credit; seek payment from patient where policy excess/treatment not covered.
Investigate errors or discrepancies on requests to raise invoices, identify corrections required and produce paperwork for authorisation
Allocating customer remittances against patient invoices.
Dealing with cheques, receiving payments by debit/credit cards and arranging refunds to patient’s where necessary.
Monitor and review accounts receivable aging and resolution of account discrepancies.
Use knowledge and judgement to analyse and where appropriate propose write off of long outstanding debts in the system.
Answer telephone and written queries from debtors and purchasers. Provide information as appropriate to secure payment for the Trust (e.g. invoice copies, details of charges). Dealing assertively but politely with debtors when pursuing payment of invoices.
Attend regular meetings with the management and staff of the Private Patients Unit and other departments as appropriate to exchange information about management of debts.
Reviewing patient accounts and agreeing payment plans with clients.
Raising / processing credit notes
Responsible for timely preparation of complete and accurate aged debtors reports

Compile complete and accurate spreadsheet reports of outstanding invoice amounts and patient details for submission to insurance companies and embassies; follow up with regular telephone contact.

Person specification

Qualifications

Essential criteria

• Evidence of related professional development or professional qualifications. ICM qualification or part qualified accountant an advantage

Experience

Essential criteria

Private Sector
Compucare
Excel

Skills

Essential criteria

Excellent written and verbal communication skills, with high level of attention to detail Strong Numerical and Verbal reasoning skills
Ability to prioritise and manage own workload to meet tight deadlines.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.

Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.

Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.

If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

https://www.moorfields.nhs.uk/work-for-us