Job summary
- Main area
- Administration
- Grade
- Band 2 Apprentice
- Contract
- Fixed term: 18 months (Apprenticeship contract)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 393-NMUH-1481
- Employer
- North Middlesex University Hospital NHS Trust
- Employer type
- NHS
- Site
- North Middlesex University Hospital
- Town
- London
- Salary
- £19,981 per annum inclusive HCAS (pro-rata)
- Salary period
- Yearly
- Closing
- 19/07/2024 23:59
Employer heading
Apprentice Children’s Outpatient Receptionist
Band 2 Apprentice
The North Middlesex University Hospital NHS Trust is a medium-sized acute and community trust with over 525 beds and over 600 community staff, serving more than 600,000 people living across Enfield and Haringey and the surrounding areas, including Barnet and Waltham Forest.
The hospital has been on its present site for over 100 years and was established as an NHS trust by statute in December 1990. The Trust’s services are provided on the North Middlesex University Hospital site as well as a range of community sites across the London Borough of Enfield, including at partner hospitals. They provide services in collaboration with a range of partners, including local GPs, acute, mental health and other community health service providers across North Central London.
In the year ending 31 March 2022, the Trust reported a turnover of £419.7m and employed almost 4,000 staff. Following the transfer of Enfield Community Services on 1st April 2023, this has increased as we have welcomed over 600 new staff including District Nurses, Community Matrons, Community Physiotherapists, Psychologists and many more across a wide range of adult and children’s community services in Enfield. It is an exciting time to join North Mid as we continue our journey to become an integrated care organisation to deliver high quality, seamless care in our local communities, with a focus on tackling health inequalities.
Job overview
We are seeking to appoint a dynamic and enthusiastic candidate to the role of Apprentice Children's Outpatient Receptionist to provide a high level administrative service to all patients and staff within the department.
This role would consist of 37.5 hours per week to be worked as a 9:00am - 5:00pm shift Monday through Friday to provide administrative support to the clinicians using this area.
Apprenticeships are designed to give talented people an opportunity to gain a nationally recognized qualification while completing on the job training. You will be supported to learn and develop the knowledge, skills and behaviours you need to perform in the job role. You will also have study time allocated within your working hours to gain your qualification.
This position is on a fixed term contract with the opportunity to be offered a permanent position once the qualification is successfully completed and achieved. Please be advised if you already hold a relevant qualification in this subject area at this level or higher you are not eligible to apply. Eligibility for an apprenticeship : Candidates will be asked to provide evidence of Maths and English certificates and also confirmation that they have been resident for at least 3 years in the UK
Main duties of the job
The post holder will join a team of highly performing receptionists and administrators who oversee the reception provision of our Children's Outpatient department. The post holder will join the main reception team and will be responsible for ensuring all patients are welcomed into the department, registered for their appointment, have their demographics checked for updated information, have their appointment outcome in a timely manner, and work with the Patient Pathway Coordination team to ensure follow-up appointments and referrals are booked/completed at the earliest opportunity.
For this role you will undertake a 19-month development programme in Customer Service within Paediatrics, through work-based learning and by attending regular training sessions. Successfully completing the training programme will lead to an Intermediate Apprenticeship Level 2.
Working for our organisation
NMUH North Middlesex University Hospital NHS Hospital Trust (NMUH) is one of London’s busiest healthcare providers, providing hospital care and community services for the 350,000 people living in Enfield, Haringey and beyond. Our specialist services include HIV, cardiology, blood disorders, diabetes, fertility, sickle cell and thalassemia. In addition to a full range of cancer diagnosis and treatment services, the Helen Rollason Cancer Support Centre is based on-site and provides services to support cancer patients’ wellbeing. We also provide community services and have a dedicated 0-19 service for children and young people in Enfield so that they can get the best possible start in life. This includes health visitors and school nurses who are delivering the national Healthy Child Programme, which provides a structured framework for the delivery of key interventions to support the health and wellbeing of children and families from 0 to 5 and school aged children from 5-19. The 0-19 service aims to improve pathways and partnerships with services in the hospital and deliver excellent care for the children and families. For more information, please access the following link: https://www.northmid.nhs.uk/
Detailed job description and main responsibilities
A full list of duties and responsibilities will be found within the job description and requirements for the role can be found within the person specification.
Person specification
Qualifications/ Training
Essential criteria
- • GCSE in English and Math equivalent to GCSE Level C/4 or Functional Skills Level 2 or above.
Desirable criteria
- • NVQ Level 2 or above in one of the following areas; • Business Administration • Customer Service
Relevant Experience
Essential criteria
- • Experience working in an administrative setting.
- • Experience working in a multi-disciplinary team.
Desirable criteria
- • Experience working in a NHS setting.
- • Experience working in a Paediatric setting.
- • Health records experience
- • Experience of working with the general public
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Timothy Cocklin
- Job title
- Service Manager - Paediatrics
- Email address
- [email protected]
- Telephone number
- 0208 887 4671
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