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Detailed job description and main responsibilities

Key Responsibilities:

1) Leadership, as part of the Operations Directorate SLT

1. Provide strong visible leadership across the Operations Directorate to ensure the delivery of high quality patient focused services

2. Drive through the delivery of ambitious targets to continually improve performance within the Operations Directorate.

3. Introduce new and innovative strategies to maximise organisational efficiency.

4. Provide professional support and coaching to the management team.

5. Provide demonstrable assurance that all staff in the Operations Directorate are clear about what is expected and are working together in successful teams to achieve the Trust’s vision.

6. Lead on the implementation of new systems, processes and policies.

7. Take the strategic operational lead within the Operations Directorate, ensuring most effective use of resources.

8. To act on behalf of the Service Director as required.

2) Service Development

1. In collaboration with the Clinical Director take lead responsibility for the implementation of improved patient care ensuring and continuously monitor the outcomes of services.

2. To have an active role in determining Operations Directorate priorities and objectives and contribute to the Trust’s strategic plan.

3. To provide demonstrable assurance that processes are in place for continual review of services to achieve an optimal fit between clinical service delivery and current best practice.

4. Encourage and promote a quality and improvement agenda to ensure sharing good practice and excellence as appropriate.

5. Provide demonstrable assurance of clinical services delivery and patient outcomes, ensuring Commissioner clarity and effective service strategy within the Operations Directorate, other Operations Directorates in the Trust and KHP Clinical Academic Groups.

3) Operational & Performance Management

1. To manage the operational performance of the Operations Directorate ensuring the delivery of high quality patient care.

2. To develop operational objectives within Operations Directorate, to ensure the achievement of Trust Targets and are consistent with Trust objectives.

3. Provide demonstrable assurance that effective clinical governance, risk management and controls assurance systems and procedures are embedded into the culture of the Operations Directorate

4. Ensure capital utilisation is maximised to optimise productivity and improve patient care including effective infection control systems.

5. Work closely with Clinicians, Managers and Trust Leads to ensure that the Operations Directorate is meeting its contractual obligations.

6. To lead on performance management systems in the Operations Directorate in order to provide assurance to the Operations Directorate Leadership and Trust Board that the Operations Directorate is meeting its statutory and contractual requirements.

7. To lead on wider strategies to deliver integrated models of care as part of the Kings Health Partners mission to develop integrated care in community settings.

8. To lead on the delivery of Operations Directorate performance improvement programmes.

9. To manage the Operations Directorate Business and Planning function and develop and deliver the Operations Directorate business plan cycle.

10. As part of the Operations Directorate SLT, to investigate and monitor with service managers and the Clinical Director SI’s complaints and disciplinary issues and provide specialist advice as necessary.

4) Financial Management

1. Work with the Finance Business Partner to provide demonstrable assurance that robust financial management systems and processes are in place to optimally utilise the Operations Directorate budget and resources.

2. Meet annual financial targets including Trust Cost Improvement Programmes (CIP), Commissioner Quality Innovation Prevention and Productivity programmes (QIPP) and any relevant partnership/alliance improvement programmes.

3. Provide demonstrable assurance that all delegated budgets within the Operations Directorate adhere to Trust Standing Financial Instructions and Standing Orders.

4. Establish a system for business risk evaluation of service developments.

5) Governance and Risk

1. Provide demonstrable assurance that patient safety is at the centre of Operations Directorate planning, analysis and performance delivery.

2. Provide demonstrable assurance that the Directorate employs robust risk management and systems for clinical quality and safety improvement.

3. Promote clinical information for benchmarking and audit to improve patient experience and delivery of excellent performance.

4. Provide demonstrable assurance that systems are in place to deliver accurate and timely statutory information (e.g. Data Protection and Freedom of Information).

5. As part of the Operations Directorate SLT, provide demonstrable assurance of strategy and practice implemented to achieve all regulatory duties and other compliance standards.

6) Human Resource Management

1. Develop and maintain robust staff development systems within the Operations Directorate engendering a culture of openness, value and respect.

2. Establish effective communication systems with all members of staff within the Directorate. Communication systems will reflect a two way relationship allowing Trust information to be disseminated, whilst also allowing individuals an opportunity to feedback any ideas or concerns.

3. Work with the HR Function and the HR Business Partners to ensure that all managers and employees comply with Trust policies and procedures, HR best practice and employment law.

4. Provide demonstrable assurance that all direct line management staff in the Directorate are regularly appraised and have a Personal Development Plan.

5. Promote a culture where staff feel empowered and accountable for the service they provide.

6. Provide demonstrable assurance that all staff in the department receive appropriate training and on-going development to enable them to competently and safely fulfil their roles.