Job summary
- Main area
- Critical Care
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-4621
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- University College London Hospital
- Town
- London
- Salary
- £30,279 - £33,116 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 08/07/2024 23:59
Employer heading
Ward Administrator
NHS AfC: Band 4
Job overview
Critical Care at UCLH is seeking an enthusiastic and conscientious individual who enjoys working in an exciting and fast-paced multi-disciplinary team environment, to support us in the delivery of a quality service as a Band 4 Ward Administrator working flexibly across our 4 units as required.
This is an exciting opportunity to join UCLH. You will work collaboratively with three other Ward Administrators to provide full administrative services both at the Unit reception and with alongside clinical teams on our Intensive Care Units at University College London Hospital.
This is a permanent full- time role with working hours of 37.5 hours a week. You will have the option to work from either 08:00 – 16:00 or 09:00 – 17:00, 5 days a week. You will have the opportunity to choose which of the four units you prefer to work on and spend the majority of your time there, although cross cover will be expected.
Main duties of the job
The successful applicant will be entrusted with responsibility and expected to be self-motivating. They will carry out administrative and patient-facing duties including admitting patients on to our patient information system, uploading medical documents and collecting inpatient notes. They will be able to respond quickly and flexibly to emergencies and urgent queries, going above and beyond to deliver quality of service.
The post holder will also serve as lead for the room booking system and take ownership of the physical environment on-unit, attending environmental walks with clinicians and resolving technical problems.
They will be expected to provide cross cover with the other ward administrators during times of leave and heavy workload commitment, ensuring that the service provided meets the needs of senior departmental staff at all times. Patient experience is at the forefront of all that we do. You must demonstrate excellent customer skills with a can-do attitude. There will be opportunities to undertake training and professional development.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Detailed job description and main responsibilities
Please see the Job Description for a more extensive list of possible tasks that the successful candidate will be expected to complete.
We are looking for a candidate seeking an opportunity to enhance their skills and knowledge. The work will be interesting and varied, giving a good grounding for career progression.
This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act
Desirable criteria
- Level 3 in Business Administration, Customer, Service, Healthcare Support Services or equivalent qualification
Knowledge and Experience
Essential criteria
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment
- Previous demonstrable experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures
- Experience of working in a non-routine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting
Skills and Abilities
Essential criteria
- Excellent customer care, administrative and organisational skills
- Ability to prioritise, take ownership of tasks, respond to emergencies, and support clinicians where needed.
- Flexible and supportive approach to team working
- Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary.
- Ability to quickly and effectively resolve queries relating to departmental processes, IT systems, or room bookings
- Able to deal with sensitive information with tact, diplomacy and understanding
Communication
Essential criteria
- Able to communicate clearly and sensitively with a wide range of patients, in situations where there may be barriers to understanding (e.g. language difficulties, anxious or distressed patients of relatives)
Other requirements
Essential criteria
- Flexible approach to shift patterns and location, including flexibility regarding working hours (early mornings, evenings and weekends)
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Benedict Barrett
- Job title
- Assistant General Manager, Critical Care
- Email address
- [email protected]
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