Job summary
- Main area
- Maternity
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 309-UCLH-4721
- Employer
- University College London Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- University College London Hospital
- Town
- London
- Salary
- £27,948 - £29,468 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- Today at 12:00
Employer heading
Receptionist
NHS AfC: Band 3
Job overview
An exciting opportunity has arisen to join UCLH’s Elizabeth Garrett Anderson (EGA) Wing, which provides comprehensive, high-quality care with the latest technology for women and their babies in the areas of maternity and neonatal care.
We are seeking bright and enthusiastic individuals to join our admin service to work on the maternity ward receptions. This is a permanent, full-time role working 37.5 hours a week.
This is a full time role with a requirement to work shifts, Nights, Weekends, Bank Holidays an enhanced rate is paid
The successful applicants will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors and multidisciplinary hospital staff.
We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.
Due to the high volume of applications we have received, we need to close this advert earlier than previously advertised. This advert will now close on Wednesday 17th July 2024 at Midday. You are advised not to delay submitting your completed application.
We apologise for any inconvenience this may cause.
Main duties of the job
This role will be an integral part of the multidisciplinary team within our Maternity department.
The post holder will be providing a high quality, comprehensive range of administrative duties and will be expected to deliver an excellent patient and user experience.
The primary duty will be working on our Inpatient reception areas, Front of House and our Maternity Triage department.
The post holder will also be interacting with patients via telephone, email and in person in a friendly and professional manner.
Working for our organisation
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
-
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
-
National Hospital for Neurology and Neurosurgery
-
Royal National ENT and Eastman Dental Hospitals
-
University College Hospital Grafton Way Building
-
Royal London Hospital for Integrated Medicine
-
University College Hospital Macmillan Cancer Centre
-
The Hospital for Tropical Diseases
-
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Communicate clearly, effectively and compassionately with the multidisciplinary team, patients and their family, visitors or carers, in line with the Trust’s values.
Manage and answer telephone calls related to the service in a courteous and prompt manner, taking telephone messages and passing on written or verbal information to patients.
- Resolve simple queries, using judgement to determine when to pass the caller on to a member of the clinical team.
- Input clinical correspondence onto hospital databases.
- Sending correspondence to patients, GPs, or others involved in the care of a patient, in a timely manner.
- Act as a point of contact for the department or specialty, dealing with queries from stakeholders and passing on relevant information to appropriate team members as required.
- Receive and respond to e-mail queries, monitoring, managing and triaging email correspondence to generic inboxes.
- Escalate more complex queries, providing reassurance, an expected response time, and further contact details as appropriate.
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
At UCLH, we have a real ‘One Team’ ethos, and our values – safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.
Person specification
Knowledge and Qualifications
Essential criteria
- Educated to GCSE level or equivalent, with Grade C or above in English and Maths.
- Knowledge of administrative procedures, acquired through training and/or previous experience of working in an administrative environment.
- Awareness of the requirement to maintain confidentiality, and knowledge of the Data Protection Act.
Desirable criteria
- NVQ Level 3 in Business Administration, Customer Service, Healthcare Support Services or equivalent qualification.
Experience
Essential criteria
- Experience of working in a nonroutine environment, with demonstrable evidence of being able to respond to queries and deal with unpredictable situations as they arise (acquired through experience and/or training to Vocational level 3 or equivalent).
- Experience of working in a customer facing environment, with knowledge of a comprehensive range of administrative procedures.
Desirable criteria
- Previous NHS experience, or experience of working in a healthcare setting.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Jackie glazier
- Job title
- Inpatients Team Leader
- Email address
- [email protected]
List jobs with University College London Hospitals NHS Foundation Trust in Administrative Services or all sectors