Job summary
- Main area
- CENCOM-Switchboard Operator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Night shift -Saturday - Wednesday, 37.5 hours)
- Job ref
- 220-WHT-2882
- Employer
- Whittington Health NHS Trust
- Employer type
- NHS
- Site
- Whittington Hospital
- Town
- London
- Salary
- £29,485 - £31,088 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 03/02/2025 23:59
Employer heading
Switchboard Operator
Band 3
Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.
For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’
By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.
Job overview
To provide an efficient and effective Switchboard service for patients, staff, and visitors.
We are looking to recruit 1 full time Night Operator to work on a Saturday to Wednesday total of 37.5 hours per week.
Further details / informal visits contact
Name Vanessa Johnson
Job title Cencom Team leader
Email address [email protected]
Telephone number 0207 288 5001
Main duties of the job
- To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
- Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.
- Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To
record and report all faults following the correct procedure. - Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the
relevant Engineers. - Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
- Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
- Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
- Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
- To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
Detailed job description and main responsibilities
- To answer all internal and external calls to the Trust in a prompt, efficient and helpful manner and connect to the required department.
- Carry out regular routine emergency tests where necessary (e.g., cardiac arrest, fire) and record all responses. Following the test chase up non-responses identifying reasons.
- Monitor alarm systems and follow procedures in the event of an activation, for Fire, Blood bank, Medical Gases and Mortuary. To
record and report all faults following the correct procedure. - To follow all Trust Policies, Procedures and Local Guidelines within the Switchboard Department.
- To operate all telecommunications equipment as appropriate e.g. Multitone bleep system, Vodafone paging, Mobile phones, radios and
Security Two way system. - Ensure that all requests for outside lines, international calls, premium rate calls and directory enquiries are monitored and challenged as appropriate.
- Carry out first line checks on all equipment failures e.g., bleeps, pagers, mobiles, and Switchboard Operator consoles, and inform the
relevant Engineers. - Respond effectively and efficiently to all internal bleep/system failures, and Major Incidents, ensuring that the relevant Departments and Site Managers are contacted line with the written procedure.
- To be responsible for the daily Testing of emergency equipment, e.g. radios, bleeps.
- Respond effectively and efficiently to all major incident and emergency situations ensuring all communications are maintained and urgent requests carried out.
- Responding to emergency testing from the LAS (London Ambulance Service) on a regular basis.
- Ensure, when informed, of changes to on-call rotas are updated appropriately within the Switchboard On-Call Rota.
- To accept calls for security assistance, dealing with or diverting on as appropriate.
- To assist on any ad-hoc tasks as required by the department, within reasonable management request and in line with job requirements.
- To report accidents and incidents, and to carry out any due diligence checklists as and when required as part of the job. e.g., Workplace Inspections and Safety, Display Screen Equipment (DSE) and any other relevant checklist.
- To familiarise yourself with the escalation process within the department.
Person specification
Education/ Qualifications
Essential criteria
- Educated to GCSE Level (or Equivalent Experience)
- ECDL experience
Desirable criteria
- RSA 1 / 2 typing skills
Skills & Abilities
Essential criteria
- Excellent Communications Skills
- Good level of English (written and spoken)
- Ability to work under pressure
- IT Skills
- Dealing with customers in a front-line position
- Attention to detail
Desirable criteria
- Previous experience of working on a Switchboard
- Previous experience of working within a hospital environment
Knowledge & Experience
Essential criteria
- Communications/Telephone systems
Desirable criteria
- Previous knowledge of ISDX Switchboard
Personal Qualities
Essential criteria
- Effective communicator
- Flexibility in changing shift patterns
- Ability to work as part of a team
- Customer focused
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Vanessa Johnson
- Job title
- Switchboard Team Leader
- Email address
- [email protected]
- Telephone number
- 0207 288 5001
- Additional information
In the absence of Vanessa Johnson please contact:
Facilities Support Manager Annie West
07880410272
List jobs with Whittington Health NHS Trust in Administrative Services or all sectors