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Job summary

Main area
Admin
Grade
NHS AfC: Band 4
Contract
Fixed term: 12 months (Secondment)
Hours
Full time - 37.5 hours per week
Job ref
196-A&C444
Employer
Guy's and St Thomas' NHS Foundation Trust
Employer type
NHS
Site
Guys Hospital
Town
London Bridge
Salary
£25,147 - £27,596 per annum
Salary period
Yearly
Closing
08/07/2024 09:00

Employer heading

Guy's and St Thomas' NHS Foundation Trust logo

Outpatient Team Leader

NHS AfC: Band 4

Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.

Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.

Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions. 

Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.

In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.

We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.

Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.

The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.

We have one of the most ambitious capital investment programmes anywhere in the NHS.



Job overview

The post holder will lead a team of administrators to provide a high-quality administrative support service to the department.  The post will provide a broad range of support activities to ongoing and fixed-term projects within the department and will ensure the smooth running of the service and effective internal and external liaison to contribute to the successful running of the office as a whole.

The role will require the individual to interact with a multi-disciplinary team in a very busy office environment, dealing with highly complex and sensitive issues, often requiring appropriate judgements to be made under minimal supervision

Main duties of the job

·         Lead the provision of a high quality, comprehensive and efficient administrative service.

·         Organise and administer meetings, taking comprehensive minutes and ensuring timely dispatch of papers, highlighting actions.

·         Responsible for the day-to-day management of the team and ensure that that staff are managed in line with Trust Policies.

·         Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.

·         Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.

·         Prepare and produce reports/spreadsheets, presentations and other documents as requested using the format required by the team.

·         Prepare acknowledgement letters and draft replies where required.

·         Make travel arrangements, booking venues and catering arrangements for meetings and conferences.

·         Provide dictation and typing services, including audio and direct dictation as required.

·         Cover full PA and secretarial support to named individuals as required.

·         Support in the implementation of projects, with minimal supervision to agreed goals and agreed timescales.

Working for our organisation

Guy’s and St Thomas’ NHS Foundation Trust comprises five of the UK’s best known hospitals – Guy’s, St Thomas’, Evelina London Children’s Hospital, Royal Brompton and Harefield – as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

 

We are among the UK’s busiest, most successful foundation trusts. We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

 

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

 We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Detailed job description and main responsibilities

The post holder will have regular contact with a wide range of clinical and managerial staff, administrative and clerical support staff at many levels and patients, relatives and external agencies.

The duties and responsibilities listed  are representative of the Administrator Team Lead role and its purpose within the service; they are not exhaustive and the post holder may be required to undertake additional or alternative administrative and managerial duties and responsibilities commensurate with the level of the post, to support the smooth running of the service.

 

Person specification

Qualifications/Education

Essential criteria
  • Good general education with English and Maths to GCSE standard or equivalent
  • Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent
  • Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of healthcare administration

Previous Experience

Essential criteria
  • Extensive business administration experience which demonstrates the understanding of the key functions to providing an admin support service
  • Experience working in a customer service setting
Desirable criteria
  • Experience of an administrative role within the NHS
  • Experience of supervising staff

Skills/Knowledge/Ability

Essential criteria
  • Proficient in use of IT systems and applications, including Microsoft Word, Outlook and Excel
  • Advanced keyboard skills
  • Ability to work as part of a team as well as using own initiative
  • Excellent organisational skills and attention to detail
  • Confidence in making decisions when dealing with competing priorities
  • Excellent command of English – both written and spoken
  • Able to demonstrate excellent written English including grammar, punctuation and structuring written text
  • Ability to work methodically in a busy environment and meet deadlines
  • Ability to develop and maintain good working relationships with all levels of staff
  • Ability to handle confidential and sensitive information appropriately

Additional Information

Essential criteria
  • To be flexible in their approach to the work, according to priorities and changing organisational systems

Employer certification / accreditation badges

Timewise helps businesses to attract and develop the best talent through flexible working.Care quality commission - GoodDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Charlene March
Job title
Deputy Service Manager
Email address
[email protected]
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