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Job summary

Main area
Information Governance
Grade
NHS AfC: Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
980-HRA670-B
Employer
Health Research Authority
Employer type
NHS
Site
3 Piccadilly Place,
Town
Manchester
Salary
£26,530 - £29,114 per annum
Salary period
Yearly
Closing
23/01/2025 23:59

Employer heading

Health Research Authority logo

Information Governance Support Assistant

NHS AfC: Band 4

The HRA is a Non Departmental Public Body with the remit to protect and promote the interests of patients and the public in health and social care research.  We do this by supporting and promoting a robust and efficient regulatory and governance framework in the UK. We provide the Research Ethics Service (RES), Confidentiality Advice function, assessments and assurances on behalf of the NHS, and learning, guidance and advice for the research community.  Our ambition is to make the UK a great place to do research, where more money invested in research goes into carrying out relevant, good quality research.

Our purpose is to ensure that research involving NHS patients and members of the public is approved through a proportionate and robust system, that they are provided with the information they need to help them decide whether they wish to take part, and that their opportunity to do so is maximised by simplifying the processes by which high quality research is assessed.  We have already delivered significant improvements by centralising and simplifying the approval of research in the NHS in England, and are undertaking a range of significant programmes to deliver further improvements.

Job overview

This post will provide support to the Information Governance and Complaints team on a permanent basis. This will include supporting the management of Freedom Of Information Act requests, complaints and data subject rights requests in a timely manner.

The post holder will also be responsible for answering calls to the HRA mainline and directing queries to the appropriate team as well as other administrative duties including supporting meetings.

Home based requests will be considered.

Main duties of the job

The Information Governance & Mainline Support Assistant is responsible for:

  • Supporting the Information Governance & Complaints team in the handling of Freedom of Information requests, subject access requests, complaints, and other related matters.
  • Providing secretarial support to internal team meetings as required.
  • Answering the HRA mainline
  • Providing general administrative support to the directorate

Working for our organisation

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.
We’re committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more 
creative workplace that help us to deliver the best services.
We welcome applications which represent the rich diversity of our community. This includes:
• age
• disability
• ethnicity
• gender identity and expression
• religion or belief
• sex
• sexual orientation
• other diverse characteristics
We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.
When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement – if it works for you, we’ll do our best to make it work for us.

Detailed job description and main responsibilities

This role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.
The directorate functions are: 
- HR
- Finance
- Governance
- Commercial
- Equality & Diversity
- Learning & Development 
To find out more and to understand the full duties of the role, please refer to the job description attached. 
In submitting your application with us, please note the following:
We currently do not accept applications via recruitment agencies.
We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.
Where applicants fail to demonstrate how they meet any one of the essential criteria of the person specification, the application will not be shortlisted. You will be considered based only on the information in your application form. CVs will not be considered.
The HRA reserves the right to close this vacancy early should it receive a sufficient number of applications. 

Person specification

Qualifications

Essential criteria
  • Degree level qualification or portfolio of evidence or equivalent level of experience or achievement
Desirable criteria
  • Information Governance related training or learning

Skills

Essential criteria
  • Good organisational skills with the ability to prioritise against a background of change and frequently changing demands

Knowledge

Essential criteria
  • An understanding of the principles which relate to data protection

Experience

Essential criteria
  • Experience of working on a task which required focus, attention to detail and concentration
Desirable criteria
  • Experience of managing requests for information and complaints
  • Experience of working with confidential, sensitive or contentious information
  • Experience of providing support to teams including compiling agendas and taking notes to a high standard with the ability to record detailed complex and often sensitive information accurately and clearly

Analytical

Essential criteria
  • Excellent oral and written communication skills with the ability to understand and interpret complex information
  • Able to work on own initiative, taking actions and decisions in line with set parameters

Interpersonal

Essential criteria
  • Excellent interpersonal skills to be able to communicate with a range of external stakeholders including members of the public, patients and research participants concerning sensitive areas

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident leaderMindful employer.  Being positive about mental health.

Documents to download

Apply online now

Further details / informal visits contact

Name
Stephen Tebbutt
Job title
Company Secretary
Email address
[email protected]
Telephone number
0207 104 8046
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