Job summary
- Main area
- Digital Change Lead
- Grade
- NHS AfC: Band 7
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Compressed hours
- Job ref
- 907-871
- Employer
- NICE - The National Institute for Health and Care Excellence
- Employer type
- NHS
- Site
- 3rd Floor
- Town
- Manchester
- Salary
- £49,387 - £56,515 per annum
- Salary period
- Yearly
- Closing
- 11/06/2026 23:59
Employer heading
Digital Change Lead
NHS AfC: Band 7
The National Institute for Health and Care Excellence (NICE) is the independent organisation responsible for providing national guidance and advice on promoting high quality health, public health and social care.
As an equal opportunities employer we are committed to creating a inclusive environment and welcome everyone from all backgrounds to apply so we can continue to create a workforce which is representative of the communities we serve.
If you are suitably qualified and have an interest in remote, hybrid, full time or part time working we encourage you to get in touch as we are happy to discuss potential flexible working opportunities.
We have modern offices in Manchester city centre and Stratford, London. Please take into consideration that you may be required to commute to one of our offices for business purposes if necessary.
Job overview
Do you want to do meaningful work that makes a genuine difference to society? At NICE, our purpose is simple but powerful: we improve health and wellbeing by putting science and evidence at the heart of health and care decision making. Every one of us contributes to this mission, and we empower our people to do great things.
We’re looking for a Digital Change Lead to help shape how NICE adopts and embeds digital, data and technology (DDaT) services. This is a role for someone who thrives on enabling people through change, building strong relationships, and turning complex transformation into practical, positive outcomes. You’ll work across the organisation to ensure new digital services are understood, embraced and used in ways that deliver real value.
You’ll lead business impact assessments, map processes, and use data and insight to measure adoption and benefits. You’ll design and deliver tailored change and adoption plans, identify risks to uptake, and bring teams together to ensure cohesive implementation. Above all, you’ll help leaders and teams navigate change with confidence, clarity and support.
Please note that this role may not be eligible for sponsorship under the Skilled Worker route. We reserve the right to close adverts early if we receive sufficient applications.
Main duties of the job
The Digital Change Lead ensures DDaT services are successfully adopted and embedded across NICE, enabling improved ways of working and realisable benefits. You will lead the people focused elements of digital transformation, ensuring changes are understood, supported and sustained.
Key responsibilities include:
• Leading digital change and adoption for NICE wide initiatives
• Developing and delivering change management and digital adoption strategies for large and complex transformation programmes
• Assessing organisational readiness and business impact
• Working closely with delivery teams, service owners and stakeholders at all levels
• Designing and delivering learning, training and engagement activities
• Monitoring, analysing and reporting on adoption, benefits and value for money
• Providing expert advice, coaching and facilitation on change management
• Reviewing sustainability of changes and capturing lessons learned
Your work will ensure digital transformation at NICE delivers lasting organisational change, improved efficiency and measurable benefits.
Working for our organisation
The Digital Adoption Team is a team of four (three Digital Change Leads and one Head of Digital Change) within the Digital, Information and Technology Directorate, sitting in the Planning, Delivery and Oversight (PDO) function.
PDO is responsible for aligning DDaT activity to the NICE strategy and overseeing delivery through disciplines such as service ownership and delivery management. The team plays a key role in maximising value from technology through digital change and adoption, and holds cross cutting responsibility for budget, governance and reporting.
NICE offers a supportive, friendly and inclusive environment with excellent benefits, including:
• Generous NHS Pension
• Flexible working options
• Blue Light Card discounts
• 27 days’ annual leave plus bank holidays
• Inclusive staff networks
• Tailored learning and development
If this sounds like the environment you’d thrive in, we’d love to hear from you.
Detailed job description and main responsibilities
To be considered for this role, you should be able to particularly demonstrate the person specification criteria in the job advert in your application. However, applicants should be able to demonstrate all essential criteria through the entirety of the recruitment process to be considered for the job. Please see job description attached for full list of responsibilities.
Person specification
Qualifications
Essential criteria
- Proven and demonstrated specialist knowledge and expertise acquired through degree level or equivalent qualification/experience, additionally supported by specialist knowledge across several relevant areas gained through practical experience and training/development.
Qualifications
Desirable criteria
- Proven and demonstrated change management capability gained through a recognised change management certification.
Skills & Knowledge
Essential criteria
- Proven and demonstrated extensive knowledge of change management methods and tools, including models, assessments and processes to identify and align the major factors involved in organisational change and communicate the key outcomes required for successful individual change.
Skills & Knowledge
Essential criteria
- Proven and demonstrated excellent engagement and communication skills, including the ability to communicate highly complex ideas to a range of audiences where there are significant barriers to acceptance that need to be overcome.
Skills & Knowledge
Essential criteria
- Proven and demonstrated knowledge of learning and development methods, including designing accessible training, providing post implementation support and leading teams through change.
Experience
Essential criteria
- Proven and demonstrated experience leading or supporting large scale organisational change, particularly in complex or ambiguous environments.
Experience
Essential criteria
- Proven and demonstrated experience implementing technology enabled change and supporting changes to processes, culture and behaviours.
Experience
Essential criteria
- Proven and demonstrated practical experience applying change management principles, methodologies and tools to deliver sustainable change.
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Luke O'Brien
- Job title
- Head of Digital Change
- Email address
- [email protected]
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