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Job summary

Main area
Administration
Grade
Band 4
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
162-6547-NA-A
Employer
Barking Havering and Redbridge Univ Hospitals NHS Trust
Employer type
NHS
Site
Queen's Hospital
Town
Romford
Salary
£31,081 - £33,665 per annum inclusive
Salary period
Yearly
Closing
28/11/2024 23:59

Employer heading

Barking Havering and Redbridge Univ Hospitals NHS Trust logo

Band 4 Patient Pathway Co-ordinator

Band 4

 

PEOPLE are at the HEART of everything we do

This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙

https://youtu.be/WwL9BRr45nw?si=NIU808Lb_Z6zv2Bq

Job overview

The Women and Child Health division is currently seeking to recruit an  experienced fulltime administrators (Patient Pathway Coordinator) to join our Child Health Department. This role is very demanding and the successful applicant will be expected to provide administrative support to a team of clinical nurse specialists.
 
The Women and Child Health division is currently seeking to recruit an experienced part time (37.5 hrs per week preferably working on Monday to Friday) Medical Secretary (Patient Pathway Coordinator) to join our Child Health Department. 
 
This role is very demanding and the successful applicant will be expected to provide administrative support to a team of clinicians as well as audio typing of medical correspondence and knowledge of pediatric services and it's functioning. 
 
You will be able to provide evidence for experience in dealing with patients via telephone in a professional calm manner in accordance with Trust's PRIDE values, good computer skills and knowledge of patients’ administrative system.
 

Main duties of the job

The Patient Pathway Co-ordinator (PPC) will work within Child Health to facilitate the smooth running of the patient journey by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

Working for our organisation

We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.

Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.

Detailed job description and main responsibilities


For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role.  Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Nadeem Arif, Recruitment Advisor, on 01708 435000 ext. 5938. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

 

 

Person specification

Education/ Qualifications

Essential criteria
  • Minimum of 5 GCSEs or equivalent experience
Desirable criteria
  • ECDL

Experience/ Knowledge

Essential criteria
  • Experience of using a full range of IT/Patient administration systems
Desirable criteria
  • Proven experience working in a similar role in a hospital/health care setting.

Skills/ Abilities

Essential criteria
  • Experience dealing with customer complaints and customer care.
Desirable criteria
  • Knowledge of patient referral to treatment times; experience of monitoring patient pathways

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareArmed Forces Covenant Bronze Award

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauri Russell
Job title
Patient Pathway Supervisor
Email address
[email protected]
Telephone number
01708435000
Additional information

Ext 2742

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