Job summary
- Main area
- Apprentice
- Grade
- Apprentice
- Contract
- Apprenticeship: 20 months
- Hours
- Full time - 37.5 hours per week
- Job ref
- 162-6924-KK-A
- Employer
- Barking Havering and Redbridge Univ Hospitals NHS Trust
- Employer type
- NHS
- Site
- Queen's Hospital
- Town
- Romford
- Salary
- £30,753.70 Per annum Inclusive
- Salary period
- Yearly
- Closing
- 06/05/2025 23:59
Employer heading

Band 4 Apprentice Patient Pathway Co-ordinator (secretary)
Apprentice
PEOPLE are at the HEART of everything we do
This video gives a flavour of what it is like to work at our Trust and why some of our staff love working here 💙
Job overview
An exciting opportunity has arisen for a highly motivated individual to join our fast-paced Endoscopy Unit as an Apprentice Patient Pathway Coordinator. You will help oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution.
We are looking for someone who is proficient in the use of IT Systems including Microsoft Office, has experience of data entry and has good typing skills. Excellent communication skills both written and verbal are essential for this post.
Alongside the job role you will be completing the Level 3 Business Administration apprenticeship. If you already hold this qualification at Level 3 or above, then unfortunately you are not eligible to apply.
Applicants are asked to carefully read the advert and Job Description before completing and submitting an application. Please ensure you clearly demonstrate how you meet the criteria in the person specification.
To be eligible for an Apprenticeship you must meet the following criteria:
Be 18 years old or over
Have the right to work in the UK
Have been permanently resident in the UK for the past 3 years
PLEASE NOTE: The post is initially offered as a fixed term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
*We kindly ask that previous applicants do not reapply*
Main duties of the job
Work as part of the team in undertaking Secretarial workload for
Gastroenterology Consultant (s)
Work with the Service Manager and Line manager to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
Working for our organisation
We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with. We’re no longer in special measures; we’ve opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.
Our patients are benefitting from our Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.
We’re looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Detailed job description and main responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person specification
Education/ Qualifications
Essential criteria
- GCSE/ A Level or equivalent standard of education including maths and English at Grade 4 and above/A-C or willingness to undertake Functional Skills alongside the apprenticeship programme
Experience/ Knowledge
Essential criteria
- Knowledge of confidentiality and data protection principles
Desirable criteria
- Understanding of Primary Care, GP and Community Services
- Experience of dealing with complaints
Skills/ Abilities
Essential criteria
- Proficient in the use of IT Systems, keyboard skills to access and input to data systems; Competent in Microsoft Office products.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Cosmin Tatulescu
- Job title
- Gastro Service Manager
- Email address
- [email protected]
- Telephone number
- 01708435000
- Additional information
Ext 6771
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