Job summary
Employer heading
MHST Administrator
Band 4
Joining #TeamNELFT means you’ll become part of a welcoming and supportive working environment. We’re CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video
Job overview
London Borough of Havering was successful in establishing its first two Mental Health Support Teams (MHSTs) in January 2022 during the Wave 5/6 of the national MHST rollout. We take pride in our multicultural service, where our staff members come from various backgrounds and cultures. We are an innovative and motivated team, passionate about collaborating with educational institutions to support our community through our schools. As part of our commitment to excellence, we are currently engaged in a research project with Edge Hill University, and some staff members are involved in a Quality Improvement (QI) project, ensuring the effectiveness and relevance of our services.
Aligned with the government's priority to enhance access to mental health and wellbeing support for children and young people, the Education Mental Health Practitioner (EMHP) role offers an exciting opportunity to deliver evidence-based early interventions. This role involves working across educational and healthcare sectors in England.
Main duties of the job
The main responsibilities of the posts:
- Supporting the development and administration of the new MHSTs.
- Using System One or similar, to interrogate patient information and update accordingly.
- General admin duties, including, preparation of patient letters, sorting incoming/out-going post, management of emails and incoming queries via telephone and post, photocopying and filing.
- Minute taking at meetings as requested by the operational manager.
- Liaising with members of staff including, clinicians and senior managers
- Knowledge and experience on Microsoft applications, such as, Outlook, Excel, and Word.
Essential Criteria
- Good organisational and admin skills.
- Great telephone manner and customer service skills.
- Administrative experience essential, experience within the NHS desirable.
Working for our organisation
Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham Essex
High Cost Area Supplement - London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735).
Detailed job description and main responsibilities
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
For further details please refer to the job role attached.
Person specification
Experience
Essential criteria
- Administrative experience of working in a busy environment
Desirable criteria
- Working in an NHS environment
Communication
Essential criteria
- Good interpersonal and telephone skills
Knowledge
Essential criteria
- Update and maintain efficient administration systems
- Good working knowledge of Outlook, Word, Excel, Power point, Access
Desirable criteria
- Able to analyse systems to improve services
Skill
Essential criteria
- Clear communication skills including excellent writing, data entry and presentation skills
- Team Player
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Diana Daniel-Dawson
- Job title
- Clinical Lead
- Email address
- [email protected]
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