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Job overview

Clerical Officer, Children’s SLT Admin 

Full time , Permanent

An opportunity has arisen to join the Children’s Speech and Language Therapy service in Croydon. We are looking for an enthusiastic and diligent Admin and Clerical Officer who will be predominantly based at our Head office in South Croydon.

You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have daily direct contact with patients and health professionals.

 The successful candidate will provide dedicated day to day administrative support and ensure all administrative and clerical requirements are provided in a timely and efficient manner. The post will involve inputting accurate patient information onto databases and our patient information system- EMIS, therefore experience of databases is important. The post holder will also be responsible for supporting the department with administrative duties, which includes generating patient letters and reports, appointment bookings, answering telephone calls, responding to patient enquiries via telephone and email and other duties as required.

 The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.

Proposed Interview Date - 5th August 2024

Main duties of the job

·       To contribute to the smooth running of the Speech and Language Therapy Service by providing a co-ordinated, efficient and effective administrative and clerical service. 

To handle telephone and written enquiries from internal services and external agencies politely and effectively

To communicate effectively, giving verbal and written correspondence to internal services and external agencies.

·         To be a point of contact for internal services and external agencies for any queries relating to Children’s Speech and Language Therapy.

·         To provide and receive information electronically, verbally or in written format of a complex & sensitive nature.

Working for our organisation

Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.

CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.

Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.

Our experienced staff take care of people of all ages across the borough of Croydon.

 We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.