Job summary
Employer heading
Children’s SLT Admin and Clerical Officer
Band 3
Croydon is a busy, exciting and diverse place to work. The borough has one of the youngest populations in London and continues to grow.
Croydon Health Services cares for local people at Croydon University Hospital, Purley Memorial Hospital and in clinics and people’s homes all across the borough.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset and so through Listening into Action – our way of engaging staff - we empower everyone at any level to initiate and bring about real improvements in our care.
Join us and be a part of the team that is making Croydon proud. #choosecroydon
Job overview
Clerical Officer, Children’s SLT Admin
Full time , Permanent
An opportunity has arisen to join the Children’s Speech and Language Therapy service in Croydon. We are looking for an enthusiastic and diligent Admin and Clerical Officer who will be predominantly based at our Head office in South Croydon.
You will be a strong team player with excellent communication skills. An excellent telephone manner is vital as the post holder will have daily direct contact with patients and health professionals.
The successful candidate will provide dedicated day to day administrative support and ensure all administrative and clerical requirements are provided in a timely and efficient manner. The post will involve inputting accurate patient information onto databases and our patient information system- EMIS, therefore experience of databases is important. The post holder will also be responsible for supporting the department with administrative duties, which includes generating patient letters and reports, appointment bookings, answering telephone calls, responding to patient enquiries via telephone and email and other duties as required.
The post will be working in a fast paced environment, which requires a calm but proactive approach with the ability to multi-task whilst being thorough, this will involve administering, liaising and acting in an efficient, effective and high quality manner.
Proposed Interview Date - 5th August 2024
Main duties of the job
· To contribute to the smooth running of the Speech and Language Therapy Service by providing a co-ordinated, efficient and effective administrative and clerical service.
To handle telephone and written enquiries from internal services and external agencies politely and effectively
To communicate effectively, giving verbal and written correspondence to internal services and external agencies.
· To be a point of contact for internal services and external agencies for any queries relating to Children’s Speech and Language Therapy.
· To provide and receive information electronically, verbally or in written format of a complex & sensitive nature.
Working for our organisation
Croydon Health Services provides integrated NHS services to care for people at home, in schools, and health clinics across the borough as well as at Croydon University Hospital and Purley War Memorial Hospital.
CUH provides more than 100 specialist services and is home to the borough’s only Emergency Department and 24/7 maternity services, including a labour ward, midwifery-led birth centre and the Crocus home birthing team.
Purley War Memorial Hospital (PWMH) in the south of the borough offers outpatient care, including diagnostic services, physiotherapy and ophthalmology services run by Moorfields Eye Hospital, alongside an onsite GP surgery.
Our experienced staff take care of people of all ages across the borough of Croydon.
We are a very close-knit and friendly organisation where everyone of our 3600 members of staff is valued. We strongly believe that our employees are our greatest asset.
Detailed job description and main responsibilities
Please see the attached supporting document (job description and person specification), which contains more information about the role.
Person specification
Experience
Essential criteria
- At least 2 years of NHS experience in an admin capacity
- Achieved a minimum of GCSE (or equivalent) Grade C in Maths and English
- Experience of working in a customer service role for at least 1 year
Desirable criteria
- Had admin and clerical qualifications (e.g. NVQ Level 3 in Business Administration)
Knowledge and Skills
Essential criteria
- Demonstrates good verbal and written communication skills
- Demonstrates problem solving skills
- Has a strong track record of working as part of a team
Desirable criteria
- Has attended conflict resolution training
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Michelle Desmangles
- Job title
- Children's SLT Service Administrator
- Email address
- [email protected]
- Telephone number
- 02087142594
- Additional information
Please contact Michelle Desmangles, should you wish to have an informal chat regarding the requirements of this role on 020 8714 2594.
List jobs with Croydon Health Services NHS Trust in Administrative Services or all sectors